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blue202
Posts: 5
Member Since: ‎08-29-2009
Message 1 of 15 (7,119 Views)

HP officejet 7410 all-in-one can not find scanner

I had a scanner now I do not.  Do I need to reinstall software?  

Can I find this on HP website?  where? how?

Printer is working and so is fax... 

Provost
PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 2 of 15 (7,113 Views)

Re: HP officejet 7410 all-in-one can not find scanner

[ Edited ]
You can find it here.  I would recommend version 9.7.
Message Edited by PrintDoc on 08-29-2009 11:21 PM
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Master's Graduate
Vanricker
Posts: 264
Member Since: ‎08-27-2009
Message 3 of 15 (7,110 Views)

Re: HP officejet 7410 all-in-one can not find scanner

Hello, 

 

The Officejet 7410 is fully supported in 10.5 and 10.6.   The print and scan drivers for the Officejet 7410 are included in Snow Leopard.

 

Check out this document that explains how to use the Officejet 7410 with Snow Leopard.  The scanning software is built into 10.6 now, you don't want to use the older HP Scan Pro software.

 

 

(Although I am an HP employee, I am speaking for myself and not for HP) 

If this reply helped you, please say thanks by clicking the blue Kudos star.

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Top Student
blue202
Posts: 5
Member Since: ‎08-29-2009
Message 4 of 15 (7,107 Views)

Re: HP officejet 7410 all-in-one can not find scanner

Sorry not the best with lingo....  I use mac osx 10.5 x and have updated  tiger to .....   do not know where to

find the update for scanner...  when i use scanner it says "scanner can no initatializing....scanner not found"

where do i find it in leopard...i do not see it      what have i not done?    thank you

Master's Graduate
Vanricker
Posts: 264
Member Since: ‎08-27-2009
Message 5 of 15 (7,103 Views)

Re: HP officejet 7410 all-in-one can not find scanner

Sorry, here's the link to the document that explains the HP solutions for print and scan with the Officejet 7410 and Snow Leopard.

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01846935&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

 

(Although I am an HP employee, I am speaking for myself and not for HP) 

If this reply helped you, please say thanks by clicking the blue Kudos star.

I am an HP employee
Top Student
blue202
Posts: 5
Member Since: ‎08-29-2009
Message 6 of 15 (7,123 Views)

Re: HP officejet 7410 all-in-one can not find scanner

hi rickstar....

i appreciate the help and i feel i am getting closer to a solution but that link does not work for me...thank

you for your time. blue 

Master's Graduate
Vanricker
Posts: 264
Member Since: ‎08-27-2009
Message 7 of 15 (7,121 Views)

Re: HP officejet 7410 all-in-one can not find scanner

hmm, sorry about that, try this

 

go to www.hp.com

 

type in Snow Leopard in the search window, the HP inkjet AiO support document will be the second document.  I'm sure it will give you the info you need, especially the Scan section.  

 

 

(Although I am an HP employee, I am speaking for myself and not for HP) 

If this reply helped you, please say thanks by clicking the blue Kudos star.

I am an HP employee
Top Student
blue202
Posts: 5
Member Since: ‎08-29-2009
Message 8 of 15 (7,095 Views)

Re: HP officejet 7410 all-in-one can not find scanner

i am not sure if i understood correctly but i read something on scanners in HP website used

with Snow Leopard that the 10.5 (i have 10.5.8) does not support the scanner and must be

done through the computer.  but i need to scan a doc....am i out of luck 

Top Student
blue202
Posts: 5
Member Since: ‎08-29-2009
Message 9 of 15 (7,088 Views)

Re: HP officejet 7410 all-in-one can not find scanner

I just realized i have leopard not snow leopard.....can i still download a driver to help me 
Honor Student
gnortsnad
Posts: 3
Member Since: ‎08-30-2009
Message 10 of 15 (7,063 Views)

Re: HP officejet 7410 all-in-one can not find scanner

I just installed Snow Leopard (Mac OS X 10.6) and now neither my printer nor scanner work - Officejet 7410xi.  All I get is a one line garbled printout and the scanner detects an error.  Apple was no help whatsoever.  Can anyone help me determine what I've done wrong?  HP says driver v9.7 is compatible with Snow Leopard.
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