Question
HP scan incompatible with Mac OS 10.9 (Mavericks)?
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Top Student
jli2288
Posts: 7
Member Since: ‎11-01-2013
Message 281 of 353 (1,495 Views)

Re: Clarification (LaserJet Pro 300 and Mavericks)

Lisa,

 

Thank you for your due diligence on checking my previous posts on what printer I have. In fact, I already can scan. But as I said, its still a workaround. And if thats the final solution that HP can come up with. I will be very very disappointed.

 

 

Do you know if there is a team (or any developer at all) looking at bringing back the suite of printer software that were available pre-Maverick to Maverick?

 

Thanks.

Joseph

Honor Student
applegeek
Posts: 2
Member Since: ‎01-21-2014
Message 282 of 353 (1,490 Views)

Re: HP scan incompatible with Mac OS 10.9 (Mavericks)?

Just read entire blog.....guess I will be using 'image capture" for my scanning....... until I buy another printer/scanner....thanks!😄
Honor Student
AndySymons
Posts: 2
Member Since: ‎01-23-2014
Message 283 of 353 (1,408 Views)

Re: HP scan incompatible with Mac OS 10.9 (Mavericks)?

I have this same problem with a Photosmart C4780

Honor Student
AndySymons
Posts: 2
Member Since: ‎01-23-2014
Message 284 of 353 (1,408 Views)

Re: HP scan incompatible with Mac OS 10.9 (Mavericks)?

[ Edited ]

The 'workaround' is all very well, but Image capture is designed for photos and does not have the HP scanner software functionality for scanning multi-page documents with straightening and cropping etc. When can we have our HP software back??

Honor Student
iRandy
Posts: 2
Member Since: ‎01-23-2014
Message 285 of 353 (1,382 Views)

Re: HP scan incompatible with Mac OS 10.9 (Mavericks)?

I also read through this complete thread, and am very frustrated that there is no solution from HP.  I have the same problem with my OfficeJet 7500A when I use HP Scan for both the multi-sheet feeder and the flatbed.  The images shown in HP Scan look great, but the PDFs it saves are very distorted and unusable.  I have re-installed all of the current HP drivers that claims to be compatible with OS X 10.9 Mavericks, but no change.

HP Support Agent
Lil_Lisa27
Posts: 2,122
Member Since: ‎09-04-2013
Message 286 of 353 (1,372 Views)

Re: Clarification (LaserJet Pro 300 and Mavericks)

Hello iRandy,

To confirm, the drivers that you have installed are 'HP Officejet 7500A Wide Format e-All-in-One Printer series Full Feature Software and Drivers - OS X ...'? If you scan using either Apple Preview, or Image Capture, how is the scan quality after saving? I have included the document 'How to Scan: OS X v10.9', if you need it. When you are uninstalling the software, are you going through the Application folder, and then the Hewlett Packard folder? Have you completed a verify and repair of the disk permissions? Finally how is the Officejet 7500A connected to the Mac?

Looking forward to hearing from you.

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Lil_Lisa27
I work on behalf of HP
Intern
Appledog
Posts: 26
Member Since: ‎11-22-2013
Message 287 of 353 (1,365 Views)

Re: Clarification (LaserJet Pro 300 and Mavericks)

Dear Lisa,

 

How are we supposed to get OCR using Preview and Image Capture? It came with the device I purchased less than a year ago, but now does not work!

Honor Student
iRandy
Posts: 2
Member Since: ‎01-23-2014
Message 288 of 353 (1,337 Views)

Re: Clarification (LaserJet Pro 300 and Mavericks)

Hi Lisa.  Thanks for your follow-up post.  Here's some additional information:

 

  • Running OS X 10.9.1 Mavericks on a 27" iMac
  • Yes, I have installed the driver you linked to: HP_Mountain_Lion_Ink_SW_v12.23.18.dmg
  • I used the HP Uninstaller from the HP Folder in Applications
  • Yes, I completed a Disk Repair and Repair Permissions
  • Printer is connected wirelessly through the WiFi network

After a little more experimentation, I can consistently repeat the problem if I scan in B&W or Grayscale from the HP Scan application (version 4.0.50 (114)).  If I scan in COLOR, the output seems to work correctly.  Below is an image comparison that shows the "stretched" corrupted output from the HP Scan application, and the correct output when scanning in COLOR or using the Preview import from scanner function.  I used a one-page printout of the HP 7500A information page from the website as the test document.

 

HP Scan Screenshots.png

Top Student
Dan-Retired
Posts: 9
Member Since: ‎11-05-2013
Message 289 of 353 (1,332 Views)

Re Hp Scanjet G4050 and Mavericks

Lisa 

Thank you for trying to help all of us. At last after SEVERAL months you are actually there !

 

I bought the Scanjet G 4050 to copy a few thousand old family slides.

1. I am using an iMAC 27' with  latest Maverick,  (turned off all their complicated KEY CHAIN problems).

2. Uninstalled, reinstalled, and used Disk utility.

3. I use IMAGE CAPTURE  to get images from G 4050 and store my photos on iPhoto ( Purchased latest Version).

 

4. Multiple PHOTOS COPY PERFECTLY and separately, and can then be placed in all my various Family Albums. LOVE IT !!!

 

PROBLEM:

SLIDES scan 16 at one time, and after many, many attempts I cannot UNGROUP the 16 slides. They stay as ONE BUNCH.

Can anyone give my a solution to UNGROUPING so I don't have to copy slides individually ?

 

P.S. My Hp Photosmart C7280, my Scanjet G 4050 and my Officejet 6700 Premium , ALL SCAN PHOTOS PERFECTLY with IMAGE CAPTURE and iPHOTO.

It is just a problem with How to separate my 16 slide scans.

 

Thanks and All the Best to all the Community Contributors in 2014

Retired DAN

Jan 23, 2014

 

 

 

 

 

 

 

TMJ Honor Student
Honor Student
TMJ
Posts: 4
Member Since: ‎01-24-2014
Message 290 of 353 (1,278 Views)

Re: HP scan incompatible with Mac OS 10.9 (Mavericks)?

I seem to have lost the scan function since I upgraded to Mavericks. When I go to system preferences and open up printers and scanners as previously, there is no scanning option.

Is this a software problem with HP?

When wil it be resolved?

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