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Help, Won't print
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02-20-2012 10:11 AM
I just got a new HP Photosmart 6510 series. Iintsalled everything. The CD, the ink. everything.
But when i try to print it keeps telling me that "Unable to Communicate With Printer."
I don't understand What im soppost to do. i did some Suggestions from HP Photosmart 6510 Help
But it still won't print.
I know this might be the stupidest questions some of you might read but i honestly need help. even if its that simple.
Re: Help, Won't print
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02-20-2012 10:29 AM
How is it connected? If networked, what router? What version of OS X on your Mac?
Say "Thanks" by clicking the Kudos star in the post that helped you.
I am employed by HP
Re: Help, Won't print
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02-20-2012 10:33 AM
It's Wireless, sorry forgot to add that in. My router is Belkin.
Don't have a mac, this is Windows 7. ASUS.
Re: Help, Won't print
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02-20-2012 10:54 AM
Oh, well you posted in the Mac forum, so I figured you had a Mac.
Here are some ideas:
1. Restart your router by removing its power plug momentairly.
2. On the front of the printer go to Setup > Wireless (or Network) > Network Report (or similar words). Does the printer show being connected to your network?
3. Download and run this utility: http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-92
What does it say?
Say "Thanks" by clicking the Kudos star in the post that helped you.
I am employed by HP
Re: Help, Won't print
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02-20-2012 02:57 PM
It cant find my printer registered.
Alright right now im confused. its connected but the software u told me to download can't find it.
Re: Help, Won't print
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02-20-2012 02:58 PM
By the way i cant find, Network Report.
Re: Help, Won't print
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02-20-2012 07:31 PM
From the front of the printer: Setup > Wireless > Print Wireless Test Report. Does it show being connected to your wireless network?
Do you have an antivirus program on your PC? Does it have a firewall associated with it? Can you disable the firewall?
Say "Thanks" by clicking the Kudos star in the post that helped you.
I am employed by HP
