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08-06-2012 03:07 PM
1. Photosmart B210e printer/scanner
2. Mac OS 10.6.8
3. "Scanner is Busy"
4. No changes to systemr since the last time the scanner worked
5. When I try to scan from the computer I receive the above error message. When I try to scan directly from the device, it hangs. The only way I can get the device to shut down is to upplug it.
08-07-2012 04:03 PM
We generally see errors like this when another computer on the network has tied up the scan portion of the printer and not let go. How is the printer connected to the computer? If connected via a network are there any other computers on the network? If so try powering them down temporarily and check the scan function again. Keep us posted with the results.
Best of Luck!