09-25-2013 07:07 AM
When I try to scan I get the message "You need to instal or run device software for feature" I have up dated software for OS X 10.8.5 and via system preferences and Print and Scan my printer is there and under the scan banner I get an Open Scanner 'button' which doesn't appear to do anything.
I message stays the same any ideas?
09-26-2013 07:05 AM
Have you tried uninstalling the software and reinstalling the full feature software from the website?
I really appreciate it!
I work for HP