I have a HP Officejet 7210 All-in-One and the printer works fine but the scanner does not. (84 Views)
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GingerTosser1
Posts: 1
Registered: ‎09-25-2013
Message 1 of 2 (84 Views)

I have a HP Officejet 7210 All-in-One and the printer works fine but the scanner does not.

When I try to scan I get the message "You need to instal or run device software for feature" I have up dated software for OS X 10.8.5 and via system preferences and Print and Scan my printer is there and under the scan banner I get an Open Scanner 'button' which doesn't appear  to do anything.

 

I message stays the same any ideas?

Regents Professor
lions99
Posts: 5,461
Registered: ‎09-16-2011
Message 2 of 2 (65 Views)

Re: I have a HP Officejet 7210 All-in-One and the printer works fine but the scanner does not.

Hello,

 

Have you tried uninstalling the software and reinstalling the full feature software from the website?

Also, remember if you find this post helpful or want to say thanks make sure to click the white star under my name to give me Kudos.

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I work for HP
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