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02-09-2009 11:51 AM
I tried two different printers (same model), and spend FOUR HOURS on the phone with HP Support trying to get this printer to work on my network with a Mac. Because the printer worked if connected directly to the iMac with either a USB or an Ethernet cable, HP finally claimed that it was a problem with my network. This DESPITE the fact that I have an HP all-in-one connected the same way and working perfectly. So I went out and bought a Brother laser printer. Had it installed and operational five minutes after it was out of the box. IMHO, this is an HP problem. Tech support took me through the same steps OVER and OVER, with the same result--NONE!
Has anyone else had (or solved) this problem? I'm pretty frustrated. The LaserJet is going back to Staples this afternoon.
04-05-2009 09:36 PM
I am having similar problem on Windows. Printer is not visible on the home network (if I try to add network printer), but IP is pingable. Vista computer was the only one that did see it. I was not able to install SW from CD on it, but managed to add printer. 2 XP PC have it working after SW from CD is installed. The last one, also XP on the same network, with the same settings, would not let install SW. Install program crashes whn it start searching for printers.
CD does not have phone numbers, it is a hassle to get it from website, when you go through series of questions with automated answering service, it only tells you that office is closed; live chat crashes on attempt to install active X on your browser. Sad story. I do not want to switch to Brother, but may be I will have to.
04-06-2009 06:03 AM
The Brother works just great, and I am very happy with it. Take the HP back and save yourself the hassle.
I was EXTREMELY disappointed in Tech Support. Obviously if I can't install on Mac, and you can't install on Windows, HP's got a serious problem here.
04-06-2009 01:39 PM
04-06-2009 01:47 PM
08-31-2009 06:41 PM
I'm not sure if this will help, but it worked for me... I had purchased a P2035n and had good luck with it (networked without issue), so I bought a second one for another user... This one would not network at all. When I printed out the Configuration Sheet, the Status was listed as "Initializing" and all other information was either blank or 0.0.0.0. I noticed that there was a firmware update for the printer (the firmware code was 20080528 when it wasn't functioning). I actually used a PC to update the firmware to 20081120 via USB. When I switched it back to the network, turned it on, waited a couple of minutes and printed a new Device Configuration page, the status was listed as "Connected" and it was recognized by the Mac as a network printer...
I'm running Snow Leopard now and couldn't figure out how to do a firmware update... I did find the HP Printer Utility in the Print Spooler, but Firmware Update as grayed out...
11-07-2010 06:56 PM
Each and every time the HP P2035n is powered down, it needs to be reinstalled on either my iMac running Leopard or my Acer laptop running Vista.
I have two Apple AirPort Expresses. One is connected to my DSL modem and is primary router to connect to the Internet through built in wireless cards on the iMac and the laptop. The second Airport Express is sub networked wirelessly to the onto the primary 1st airport. I use the second Airport to connect iTunes to the home stereo and via a USB cable to the HP P2035n. Initially both the laptop and the iMac were connected via hardwire USB to install the correct printer drivers on the respective machines. No problems there. After the initial one time printer installation I use Bonjour, built into the iMac , and as a freeware application on the laptop to find and install the printer. Works fine !
Problem is: Every time the printer is powered down neither the laptop or the iMac remain connected to the printer when is is re powered up. The annoying current workaround is to uninstall the printer from the computers, reboot the second Airport, re power the printer and then using Bonjour reinstall the printer. Way way too much hassle.
What can I do differently (aside from always leaving the printer power on) so I can shut off the printer when not needed and then turn it back on and print without going through the routine described above ?