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diefrosch
Posts: 6
Member Since: ‎01-05-2013
Message 1 of 10 (2,042 Views)
Accepted Solution

LaserJet Pro M1217nfw non-functional after firmware upgrade

Hello,

 

LaserJet Pro M1217nfw connected via USB to MacBook Pro (non-retina,mid-2012) running OS X 10.7.5

 

[Already posted this three days ago but no solution -- hope the Experts will chime in... ]

 

A few days ago I downloaded and installed the latest HP software from http://ftp.hp.com/pub/softlib/software12/COL32660/Im-80903-6/LJM1130_M1210_MFP_Full_Solution.dmg

 

The installation went OK, then the installer asked to update the printer's firmware and I said yes. The firmware installer reported success, but now the printer won't initialise anymore. Upon startup it displays "Initializing..." with green (ready) and amber (attention) lights flashing, then LCD turns off, then "Initializing..." all over again, ad infinitum. Needless to say, neither the HP software nor the Firmware Utility see the device anymore, and in System Preferences it is listed as "offline".

 

What do I do? Is there a way to re-flash the original firmware? Is an updated firmware supposed to break things like this anyway?

 

Thanks in advance for any help.

PhD Student
MBJustice
Posts: 734
Member Since: ‎09-02-2009
Message 2 of 10 (2,035 Views)

Re: LaserJet Pro M1217nfw non-functional after firmware upgrade

Hi diefrosch,

 

I am looking to see if there's a reset available.  Haven't forgot about you.  I'll get back to you once I find and answer. 

 

 

Intern
Marels
Posts: 36
Member Since: ‎01-06-2011
Message 3 of 10 (2,009 Views)

Re: LaserJet Pro M1217nfw non-functional after firmware upgrade

Hello

 

Please try the following reset:

 

Press and hold [Cancel] and [Down] button,

•                  Press and hold the two buttons, then power on the device;

•                  Ready and Attn LEDs are blinking;

•                  Ready and Attn LEDs stop blinking, then release the two buttons;

•                  Device is initializing, all LEDs off;

•                  Ready and Attn LEDs remain off while is initialized, device continues power-on initialization with Ready and Attn LEDs blinking

•                  Initializing complete and Ready LED on

 

Please mark the post that solves as 'accepted solution'.

 

I am employed by HP.

 

Kind regards

Best regards,

Say "Thanks" by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"

Although I work for HP my posts and replies are my own .....
Tutor
diefrosch
Posts: 6
Member Since: ‎01-05-2013
Message 4 of 10 (2,002 Views)

Re: LaserJet Pro M1217nfw non-functional after firmware upgrade

Marels,

 

This is what I did:

 

Held down [Cancel] and [Right] buttons (there is no [Down] button on the M1217nfw)

Powered up the device

Ready light flashed and LCD displayed "Permanent storage init" (whatever that means)

Ready light stopped flashing and LCD asked "Language?"

Released buttons and proceeded with initial language and locale setup

LCD shows "Ready" -- printer works again!

 

Thanks and kudos to you and MBJustice for your personal commitment.

DG

Student
virtuous47
Posts: 1
Member Since: ‎03-22-2013
Message 5 of 10 (1,690 Views)

Re: LaserJet Pro M1217nfw non-functional after firmware upgrade

Yes, the solution that worked for me was to hold down the Cancel key and the Right Arrow simutaneously.  Thanks for the tip.

 

Virtuous47

Student
BobL1
Posts: 1
Member Since: ‎08-03-2013
Message 6 of 10 (1,011 Views)

Re: LaserJet Pro M1217nfw non-functional after firmware upgrade

I had the same problem. This worked for me too- thanks!

 

I am trying to set it up for a Mac, and the instruction booklet is useless- do HP believe nobody uses Macs?

Provost
pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 7 of 10 (903 Views)

Re: LaserJet Pro M1217nfw non-functional after firmware upgrade

[ Edited ]

Hi Everyone,

 

Please check your private messages

 

If somebody sends you a message, there will be a blue envelope icon right beside the Log Out link. To check your message box, click on the envelope icon.

 

PM4.JPG

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Provost
pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 8 of 10 (850 Views)

Re: LaserJet Pro M1217nfw non-functional after firmware upgrade

Hi Everyone,

 

Please refer to the link below.

 

Message 104 of 104

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Student
dldennis
Posts: 1
Member Since: ‎11-04-2013
Message 9 of 10 (710 Views)

Re: LaserJet Pro M1217nfw non-functional after firmware upgrade

Thank you, this worked for me as well. I'm in the middle of reinstalling all the HP software; maybe I didn't need to.

 

But then again, Windows 7 is so stupid, it started recognizing my printer as an internet access point (connecting automatically!), took me a bit to figure out why I couldn't access the 'net anymore. Of course, when I plugged the USB cable in to install the software, Windows tells me my printer is a USB mass storage device. How retarded is this OS, anyway? There are so many things about Windows that bugs the crap out of me and it's nice to see Mac users out there. I'm a Mac guy, but I know that if I did the HP install on my Mac the Windows machine would absolutely freak out. Okay, I feel better now. Thanks, all.

Student
Spadavecchia
Posts: 1
Member Since: ‎12-24-2013
Message 10 of 10 (589 Views)

Re: LaserJet Pro M1217nfw non-functional after firmware upgrade

Hello,

i have upgraded the firmware installing the last firmware from HP support.

 

2013-09-30 , Versione20130912, 5.82M
LJM1130_M1210_M1217_FW_Update_Security.exe

 

Now the print work fully, it print, it scan is all normal.

 

i've noticed only a bit strange thing, the scanner lamp is always flashing.

there is anyone that is append the same?

 

thanks.

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