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Honor Student
silly65
Posts: 4
Member Since: ‎09-28-2010
Message 1 of 7 (1,018 Views)
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Mac and Printer (C3180) not communicating

I am using MAC OS 10.4.11 and a 4 yr old C3180 printer.  It has never fully functioned (never have seen items in printer queue or been able to scan) but I ignored the problems.  Now, I cannot print at all.  The printer seems OK - it will copy.  I tried trouble shooting by resetting the printer queue per HP trouble shooting instructions.  It didn't work, so I tried uninstalling/reinstalling per HP trouble shooting instructions.  Reinstallation did not occur automatically and no printers were listed on the print box.  So, I seem to have made the problem worse!  I admit I am a non-techie, but Ii am frustrated and ready to buy a non-HP printer.

 

Help!

PhD Student
MBJustice
Posts: 734
Member Since: ‎09-02-2009
Message 2 of 7 (1,006 Views)

Re: Mac and Printer (C3180) not communicating

How is the printer attached to your Mac?  Does the printer show up in the Apple System Profiler?  Have you downladed and tried to install the software for your 10.4 OS here?

 

 

 

 

Honor Student
silly65
Posts: 4
Member Since: ‎09-28-2010
Message 3 of 7 (991 Views)

Re: Mac and Printer (C3180) not communicating

Thanks.  Partial resolution of problems.  I can now print from computer.  However, nothing appears in the printer queue, so when I have a paper jam (frequent problem) I cannot delete a printing job.  Any help you can offer on that problem?

PhD Student
MBJustice
Posts: 734
Member Since: ‎09-02-2009
Message 4 of 7 (981 Views)

Re: Mac and Printer (C3180) not communicating

Hmm,  Uninstall the HP software, reset the printing system and than repair disk permissions and than reinstall the latest software. 

Honor Student
silly65
Posts: 4
Member Since: ‎09-28-2010
Message 5 of 7 (977 Views)

Re: Mac and Printer (C3180) not communicating

Isn't that what I just did (see above) on your advice to get the printer and computer "talking" to each other?  Do I need to do that again?  I do appreciate your thinking about my problem, however.

PhD Student
MBJustice
Posts: 734
Member Since: ‎09-02-2009
Message 6 of 7 (975 Views)

Re: Mac and Printer (C3180) not communicating

partially.  We updated the HP Software, however you still have printer queue issues.  Those are independent of the HP software, so to resolve this, I want you to repair disk permissions and than reset the printing system.

 

I am intriqued as to how print jobs are getting to the printer without going through the print queue.  That shouldn't happen. Where are you looking for the print jobs? If you can, be specific about how you get to that place as well.

Honor Student
silly65
Posts: 4
Member Since: ‎09-28-2010
Message 7 of 7 (969 Views)

Re: Mac and Printer (C3180) not communicating

To get to print queue, I look under "apple" icon, system preferences, print & fax. When I click on print queue, nothing happens.  Last night, as per instructions, I repaired the disk permissions and reinstalled the software via download.  I had uninstalled the software (using the HP help function) the day before.  I guess I can live without the print queue if I need to.

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