Question
Reply
 
Top Student
JulianCBrown
Posts: 6
Member Since: ‎03-20-2013
Message 1 of 7 (2,174 Views)
Accepted Solution

MacBook Air Won't Recognise My HP7510 Printer Via Airprint!

I have a 13" MacBook Air connected wirelessly to my HP7510 All-in-One via Airprint.

 

It worked perfectly until I moved house but since I've been in my new home (same router but new 'phone number) connection is very haphazard.  Sometimes it works then it will stop - the Mac is unable to find the printer.

 

If I switch off the printer and the Mac then switch them on again it works for a while then fails again.

 

This is most frustrating and I really do not want to go back to connection by wire!

Julian Brown
Provost
PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 2 of 7 (2,156 Views)

Re: MacBook Air Won't Recognise My HP7510 Printer Via Airprint!

Does the printer have a strong wifi signal?  How about your Mac?

________________________________________________________
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.

I am employed by HP
Top Student
JulianCBrown
Posts: 6
Member Since: ‎03-20-2013
Message 3 of 7 (2,152 Views)

Re: MacBook Air Won't Recognise My HP7510 Printer Via Airprint!

Yes.  Both my HP7510 and my MacBook Air have full strngth wi-fi signals and both are on the same network.

 

My router, printer and Mac are all within 4 feet of each other!

Julian Brown
Provost
PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 4 of 7 (2,144 Views)

Re: MacBook Air Won't Recognise My HP7510 Printer Via Airprint!

[ Edited ]

OK, let's re-connect the printer and router, then the printer and Mac.  On the front of the printer: Setup > Wireless > Restore Defaults.  Next, in the same Wireless menu, run the Wireless Setup Wizard.

 

Now, on your Mac, let's reset the printing system:

 

FIrst, do an Apple menu > Software Updte.

- Go to System Preferences > Print & Scan
- Right (or control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and then next to the "Use" pulldown, select the printer model (not AirPrint). Wait until the "Add" button becomes available. Click it.

________________________________________________________
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.

I am employed by HP
Top Student
JulianCBrown
Posts: 6
Member Since: ‎03-20-2013
Message 5 of 7 (2,127 Views)

Re: MacBook Air Won't Recognise My HP7510 Printer Via Airprint!

I did everything you said and it now seems to be working OK.

 

The only thing was that the "Add" button did not appear!

Julian Brown
Top Student
JulianCBrown
Posts: 6
Member Since: ‎03-20-2013
Message 6 of 7 (2,031 Views)

Re: MacBook Air Won't Recognise My HP7510 Printer Via Airprint!

This is now happening on a daily basis. I get everything working correctly then the very next day the 7510 simply cannot be "discovered". I cannot go on resetting it daily! All I want is to be able to print wirelessly from my MacBook Air and my wife's iPad. I don't want to continually have to reset the darned thing! Do you have a PERMANENT solution?
Julian Brown
Provost
PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 7 of 7 (2,021 Views)

Re: MacBook Air Won't Recognise My HP7510 Printer Via Airprint!

Let's set a static IP address for the printer:

- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') to 250
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway.
- Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS. This is Google DNS. You can choose another external DNS if you wish.
- Click 'Apply'.

Now, shut down the router and printer, start the router, wait, then start the printer.

________________________________________________________
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.

I am employed by HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation