MacBook Air connected to a Laserjet Pro MFP but not printing

[Lilium]

Hi, I am trying to print from an HP LaserJet Pro MFP M-125a which is connected to a MacBook Air via a USB cable. The software has been downloaded and the print job window is always showing as if it is in the process of printing the print job given but no printing is issued and the print job is seen as done. Can you please tell me what's wrong why the print outs are not coming out?

[Gemini02 · Accepted solution]

Hi @Lilium ,

I see that you are having issues printing through the USB connection. I would really like to be able to help you resolve this issue.

Did you download and install the full software solution or run the Apple Upates?

Check the driver name that is installed for the printer. Make sure it shows just the printer's name.
Click the Apple menu and then click System Preferences. Click Printers & Scanners, highlight the printer name on the left side and on the right side of the screen it should show the printer's name. (LaserJet Pro MFP M125a )

If the full printer name isn't listed correctly, delete it and add the printer name back in from the list. Click the - sign to delete the driver and then click the + sign to add the driver, might have to click the drop down to select the printer's name to add it in.

How is the printer name listed?

If the issue persists, please try the following steps:

Repair the Disk Permissions on the Mac:

Close all applications.

On the Apple menu bar, click Go, click Applications and then click Utilities.

Double-click Disk Utility.

Highlight your hard drive/partition on the left.

Click Verify and then Repair Disk Permissions.

Restart the computer..

Reset the Printing System:

Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.

Click the Apple icon and then click System Preferences.

Click Printers & Scanners.

Right-click (or Ctrl +click) in the left white side panel, then click Reset printing system.

Click OK to confirm the reset.

Type the correct Name and Password.

Click OK to reset the printing system.

Then click the + sign to add the driver, highlight the printer. (you might have to click the drop down to select the printer's name) Then click on the Add button.

Try printing again.

If you need further assistance, just let me know.

Have a great day!
Thank You.