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tetrad
Posts: 2
Member Since: ‎06-22-2011
Message 1 of 2 (953 Views)

New Officejet Pro 8500 Premium A910n printing slow over wireless.

Officejet Pro 8500 Premium A910n  printing slow over wireless network .

all other functions Scan, Copy Fax  work OK. HP utility see printer.

Drive and firmware are current per HP web site.

System: wireless network is a Airport extreme

Computers on network:   Macbook air,  24 in iMac 2 years old & new (30 day) 27 in iMac.

 

Printing is getting slower and slower. it started at about 30 sec. per page, we are up to 2 1/2 min per page.

All programs have the same problem, Word, Excel, Quicken, Mail, Safari etc.

This is the time from when the printer icon pops up with the red number of pages. 

It is the same from all computers.

 

Other printer on the network print fine (Brother) with all computers.  Old Officejet 7800 that the 8500 replaced worked fine too.

Provost
PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 2 of 2 (902 Views)

Re: New Officejet Pro 8500 Premium A910n printing slow over wireless.

[ Edited ]

OK, make sure the router has the latest firmware (use Airport Utility in the Applications > Utilities folder).

 

Now, let's disable IPv6:

 

- Print a Network Config Page from the front of the printer. Note the printer's IP address.

- Type that IP address into a browser to reveal the printer's internal settings.

- Choose the Networking tab, then Wireless along the left side, then the Advanced tab.

- On this page, enable IPv4 ONLY.  Click Apply.

 

If this does not do the trick, set a static IP address for the printer:


- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). Yours is 10.0.1.2 to 200.  Let's use 10.0.1.220 for your printer's IP address.
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway and first DNS. Leave the second one blank.
- Click 'Apply'.

Now, shut down the router and printer, start the router, wait, then start the printer.

Finally let's reset the printing system:

- Sys Prefs, Print & Fax
- Right (control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add it. Look for the printer, select it and wait until the "Add" button becomes available. Click it.

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