Question
OS X 10.9 Mavericks - Incorrect output using HP Scan application
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Student
Knoxville1
Posts: 1
Member Since: ‎03-07-2014
Message 281 of 287 (3,354 Views)

Re: OS X 10.9 Mavericks - Incorrect output using HP Scan application

Thank you!  That was exactly my problem - scan saved as an all grey page with bits of pink.  The solution using Preview works well but is more steps.  Any ETA on a software update from HP or Apple that will make our all-in-one Photosmart scan AND save without using this "work around" method?

Tutor
Neophonics
Posts: 11
Member Since: ‎07-29-2013
Message 282 of 287 (3,216 Views)

Re: OS X 10.9 Mavericks - Incorrect output using HP Scan application

After reading through this thread and noting our ScanJet 8200 is one of the listed scanners that does not work any more, realised the real issue is HP cannot fix the problem....

Tutor
CNiem
Posts: 14
Member Since: ‎12-30-2013
Message 283 of 287 (3,207 Views)

Re: OS X 10.9 Mavericks - Incorrect output using HP Scan application

That is HP WILL NOT fix the problem
Tutor
jlhayescc
Posts: 18
Member Since: ‎12-23-2013
Message 284 of 287 (3,197 Views)

Re: OS X 10.9 Mavericks - Incorrect output using HP Scan application

I  don't understand why HP cannot fix the problem

Top Student
docwy
Posts: 6
Member Since: ‎03-06-2014
Message 285 of 287 (3,191 Views)

Re: OS X 10.9 Mavericks - Incorrect output using HP Scan application

I had assumed that it was HP's way to force purchase of new printers (although it seems to be driving users to other mfgs), however, I have seen some posts that suggest newer printers have the same problem.  I can't imagine the software fix is tha complicated, but certainly not my area of expertise. I guess they just want us to move to a different manufacturer of printers

Top Student
Hawhaw
Posts: 5
Member Since: ‎02-19-2014
Message 286 of 287 (3,181 Views)

Re: OS X 10.9 Mavericks - Incorrect output using HP Scan application

Stop wasting our timw tieh work arounds.  Fix the problem.  You are HP, not some fly by night.  The workaround is unacceptable because the resulting files are too large.

Top Student
alignment_fail
Posts: 5
Member Since: ‎02-05-2014
Message 287 of 287 (3,175 Views)

Re: OS X 10.9 Mavericks - Incorrect output using HP Scan application

[ Edited ]

I purchased a Brother printer and it works PERFECTLY with my Mac.

I dont have to jump thru hoops to be able to do a simple scan and best of all i dont think i will ever see "Alignment Fail" again.

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