11-21-2013 08:00 AM
We need someone that have access to media.
Have you seen any article that is talking about our issue? Any blog post? It is amazing that an issue that is afecting so many equipments and a companny the size of HP and there is not a single person talking about it, just this forums that are property of HP itself. Please if yoy have access to someone that can write a post about this issue leave the link so we can comment.
11-21-2013 01:06 PM
OMG!! I have just checked the HP website for the millionth time this month and I have finally found a software update...and it works!!!! So all of you start looking, again, there maybe a software update for you and your scanner/all-in-one. But again, HP failed to communicate this. Instead of which it relies on the desperation of its customers to keep checking every day for a result. Just goes to show how little HP care for its customers. I have already written to a few electronics magazones to highlight the issue. Poor Customer service!! UNACCEPTABLE customer service!!
11-21-2013 01:56 PM
Not for my model...
But is good news to know that they are working, It is better late than never!
Surprisingly we are receiving this news through another customer not from HP itself, their only comments through the forum was to indicate this unacceptable workaround. It would be kind if someone from their staff could give us an official update.
Hope to receive this good news for HP Scanjet 2400 soon.
11-21-2013 03:04 PM
You can check to see if the drivers are now available. Type in your product and select next, then select the operating system.
I have included a document for how to scan on the Maverick.
Here is a url to sign up for HP driver updates.
11-21-2013 03:38 PM
Just checked in Mac OS software Update: still no new printer/scanner update for my All-in-one. Also checked on HP's site for updates: nothing.
Yes, the work-around works a little. but I won't be happy until HP Scan (or an equivalent product) is fully functional again.
11-25-2013 04:55 PM
How did I find you my guardian angel! I suffered all afternoon
unable to scan, experiencing the the EXACT symptoms you describe.
Oh, and I forgot about those Mavericks that rolled in a few weeks ago.
Well bingo - your work around is excellent! Cheers from a sailor from
the East Coast - cold over here on the "Right" side of this country!
And of course thank you!