OS X 10.9 Mavericks - Incorrect output using HP Scan application (51247 Views)
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Tutor
SpaceTrader
Posts: 11
Member Since: ‎08-24-2009
Message 91 of 287 (2,266 Views)

Re: OS X 10.9 Mavericks - Incorrect output using HP Scan application

We need someone that have access to media.

Have you seen any article that is talking about our issue? Any blog post? It is amazing that an issue that is afecting so many equipments and a companny the size of HP and there is not a single person talking about it, just this forums that are property of HP itself. Please if yoy have access to someone that can write a post about this issue leave the link so we can comment.

Tutor
dukeleto
Posts: 10
Member Since: ‎11-03-2013
Message 92 of 287 (2,238 Views)

Re: OS X 10.9 Mavericks - Incorrect output using HP Scan application

OMG!! I have just checked the HP website for the millionth time this month and I have finally found a software update...and it works!!!! So all of you start looking, again, there maybe a software update for you and your scanner/all-in-one. But again, HP failed to communicate this. Instead of which it relies on the desperation of its customers to keep checking every day for a result. Just goes to show how little HP care for its customers. I have already written to a few electronics magazones to highlight the issue. Poor Customer service!! UNACCEPTABLE customer service!!

Tutor
SpaceTrader
Posts: 11
Member Since: ‎08-24-2009
Message 93 of 287 (2,223 Views)

Re: OS X 10.9 Mavericks - Incorrect output using HP Scan application

Not for my model...
But is good news to know that they are working, It is better late than never!
Surprisingly we are receiving this news through another customer not from HP itself, their only comments through the forum was to indicate this unacceptable workaround. It would be kind if someone from their staff could give us an official update.
Hope to receive this good news for HP Scanjet 2400 soon.

HP Support Agent
Gemini02
Posts: 4,402
Member Since: ‎09-03-2013
Message 94 of 287 (2,209 Views)

Re: OS X 10.9 Mavericks - Incorrect output using HP Scan application

Hello

 

You can check to see if the drivers are now available. Type in your product and select next, then select the operating system.
http://www8.hp.com/us/en/drivers.html

 

I have included a document for how to scan on the Maverick.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03967506&cc=us&dlc=en&lc=en&jumpid=reg_r1002_us...

 

Here is a url to sign up for HP driver updates.
https://h41183.www4.hp.com/signup_alerts.php?country=us&language=en&jumpid=hpalerts_main

 

 

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the left to say “Thanks” for helping!



Gemini02
I work on behalf of HP
Tutor
fastdude
Posts: 10
Member Since: ‎11-18-2013
Message 95 of 287 (2,198 Views)

Re: OS X 10.9 Mavericks - Photosmart Premium All-in-One C410

Just checked in Mac OS software Update: still no new printer/scanner update for my All-in-one. Also checked on HP's site for updates: nothing.

 

Yes, the work-around works a little. but I won't be happy until HP Scan (or an equivalent product) is fully functional again.

Honor Student
CreativeGuy4U
Posts: 3
Member Since: ‎11-22-2013
Message 96 of 287 (2,094 Views)

Re: OS X 10.9 Mavericks - Incorrect output using HP Scan application

Any idea when HP is going to release a patch?

PvA Honor Student
Honor Student
PvA
Posts: 3
Member Since: ‎11-15-2013
Message 97 of 287 (2,070 Views)

Re: OS X 10.9 Mavericks - Photosmart Premium All-in-One C410

The Software for the Macfor G3110 is outdated .
Top Student
montepalmeira
Posts: 5
Member Since: ‎11-24-2013
Message 98 of 287 (1,996 Views)

Re: OS X 10.9 Mavericks - HP Scanjet G2710

Waiting ....Anticipating.....Please HP ----Give me my driver for Scanjet G2710

Tutor
WithoutAClue
Posts: 7
Member Since: ‎10-29-2013
Message 99 of 287 (1,925 Views)

Re: OS X 10.9 Mavericks - HP Scanjet G2710

Rather than wait forever, I will purchase a new Epson scanner this week.

 

 

Student
LarchmontYacht
Posts: 1
Member Since: ‎11-25-2013
Message 100 of 287 (1,894 Views)

Re: OS X 10.9 Mavericks - Incorrect output using HP Scan application

How did I find you my guardian angel! I suffered all afternoon

unable to scan, experiencing the the EXACT symptoms you describe.

 

Oh, and I forgot about those Mavericks that rolled in a few weeks ago.

Well bingo - your work around is excellent! Cheers from a sailor from

the East Coast - cold over here on the "Right" side of this country!

 

And of course thank you!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation