OSX Kernal Panic

[Buster6211]

Hey guys,

I recently posted a kernal panic on Apple here (https://discussions.apple.com/thread/3343079) and they suggested I contact you guys.

I've been having daily kernal panics related to my HP software recently. About 2-5 times a day my computer shuts down, and according to this kernal panic it seems my HP drivers are the issue. I'm running Lion and used to have a Photosmart C3100. I now have a Photosmart D110.

Here's the kernal panic log:

<=====================>

Process:         HP Product Research [290]Path:            /Library/Application Support/Hewlett-Packard/*/HP Product Research.app/Contents/MacOS/HP Product ResearchIdentifier:      com.hp.productresearchVersion:         3.4.9 (3.4.9)Code Type:       X86 (Native)Parent Process:  launchd [234]
Date/Time:       2011-10-03 02:04:27.168 -0400OS Version:      Mac OS X 10.7.1 (11B26)Report Version:  9
Interval Since Last Report:          80065 secCrashes Since Last Report:           13Per-App Interval Since Last Report:  706 secPer-App Crashes Since Last Report:   1Anonymous UUID:                      0062EF2B-E091-4A77-9751-CA7DB9574A27
Crashed Thread:  6
Exception Type:  EXC_BREAKPOINT (SIGTRAP)Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Informationbjc[290]: garbage collection is OFF*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[NSXMLChildren objectValue]: unrecognized selector sent to instance 0x497cb0'*** Call stack at first throw0   CoreFoundation                      0x98b3be77 __raiseError + 2311   libobjc.A.dylib                     0x9944b149 objc_exception_throw + 1552   CoreFoundation                      0x98b3f480 -[NSObject doesNotRecognizeSelector:] + 2563   CoreFoundation                      0x98a8e8a9 ___forwarding___ + 4574   CoreFoundation                      0x98a8e672 _CF_forwarding_prep_0 + 505   NSXMLParser                         0x031e918b -[ADMNSXMLElementImp attributes] + 1226   NSXMLParser                         0x031e8f29 -[ADMNSXMLElementImp elementNamed:withAttributeValue:forAttribute:] + 1147   Core                                0x0319e3df -[ADMTransportInfo ioChannelInfos:] + 668   usb                                 0x0520d697 usb + 467439   Core                                0x03193d70 -[ADMBaseDiscovery performDiscovery:] + 54710  Foundation                          0x957f65ed -[NSThread main] + 4511  Foundation                          0x957f659d __NSThread__main__ + 158212  libsystem_c.dylib                   0x9c5fded9 _pthread_start + 33513  libsystem_c.dylib                   0x9c6016de thread_start + 34) 
Thread 0:: Dispatch queue: com.apple.main-thread0   libsystem_kernel.dylib        0x955c0c22 mach_msg_trap + 101   libsystem_kernel.dylib        0x955c01f6 mach_msg + 702   com.apple.CoreFoundation      0x98a299ea __CFRunLoopServiceMachPort + 1703   com.apple.CoreFoundation      0x98a32b14 __CFRunLoopRun + 14284   com.apple.CoreFoundation      0x98a321ec CFRunLoopRunSpecific + 3325   com.apple.CoreFoundation      0x98a32098 CFRunLoopRunInMode + 1206   com.apple.Foundation          0x9591a902 -[NSConcreteTask waitUntilExit] + 2277   com.hp.productresearch        0x00013d58 +[RSCryptographer decryptData:toData:withPassPhrase:withMethod:] + 5708   com.hp.productresearch        0x00014130 -[CEncryptedPlistReadWriter createPropertyListFromFile:] + 2509   com.hp.productresearch        0x0000f90e -[CPlistReadWriter load] + 11610  com.hp.productresearch        0x0000f603 -[CPlistReadWriter objectForKey:inSection:] + 4111  com.hp.productresearch        0x0000f6fc -[CPlistReadWriter stringForKey:inSection:] + 4012  com.hp.productresearch        0x0000dcce -[CConfigurationFileManager modelIDForDevice:] + 4413  com.hp.productresearch        0x000046f4 -[CMarsDeviceCollection loadDeviceInstances] + 28414  com.hp.productresearch        0x00002b4c -[CMarsCore startMarsOperation] + 26415  com.hp.productresearch        0x0000d101 -[HPMRAppDelegate applicationDidFinishLaunching:] + 7116  com.apple.Foundation          0x957ae51d __-[NSNotificationCenter addObserver:selector:namebject:]_block_invoke_1 + 4917  com.apple.CoreFoundation      0x98a7c843 ___CFXNotificationPost_block_invoke_1 + 27518  com.apple.CoreFoundation      0x98a47658 _CFXNotificationPost + 277619  com.apple.Foundation          0x9579970a -[NSNotificationCenter postNotificationNamebject:userInfo:] + 9220  com.apple.AppKit              0x93a394cc -[NSApplication _postDidFinishNotification] + 25921  com.apple.AppKit              0x93a391c2 -[NSApplication _sendFinishLaunchingNotification] + 8422  com.apple.AppKit              0x93a37da4 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 27723  com.apple.AppKit              0x93a37aba -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 37724  com.apple.CoreFoundation      0x98a94db8 -[NSObject performSelector:withObject:withObject:] + 7225  com.apple.Foundation          0x957d37e6 __-[NSAppleEventManager setEventHandler:andSelector:forEventClass:andEventID:]_block_invoke_1 + 12126  com.apple.Foundation          0x957d2599 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 47627  com.apple.Foundation          0x957d236d _NSAppleEventManagerGenericHandler + 23428  com.apple.AE                  0x95b4ff1d aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 20229  com.apple.AE                  0x95b39a4b _ZL25dispatchEventAndSendReplyPK6AEDescPS_ + 4330  com.apple.AE                  0x95b39938 aeProcessAppleEvent + 25331  com.apple.HIToolbox           0x98bfaf72 AEProcessAppleEvent + 10332  com.apple.AppKit              0x93a34b5b _DPSNextEvent + 130133  com.apple.AppKit              0x93a34159 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 11334  com.apple.AppKit              0x93a304cb -[NSApplication run] + 90435  com.apple.AppKit              0x93cc3b54 NSApplicationMain + 105436  com.hp.productresearch        0x00002266 _start + 21637  com.hp.productresearch        0x0000218d start + 41
Thread 1:: Dispatch queue: com.apple.libdispatch-manager0   libsystem_kernel.dylib        0x955c390a kevent + 101   libdispatch.dylib             0x998e6ccc _dispatch_mgr_invoke + 9692   libdispatch.dylib             0x998e571b _dispatch_mgr_thread + 53
Thread 2:0   libsystem_kernel.dylib        0x955c302e __workq_kernreturn + 101   libsystem_c.dylib             0x9c5ffccf _pthread_wqthread + 7732   libsystem_c.dylib             0x9c6016fe start_wqthread + 30
Thread 3:0   libsystem_kernel.dylib        0x955c302e __workq_kernreturn + 101   libsystem_c.dylib             0x9c5ffccf _pthread_wqthread + 7732   libsystem_c.dylib             0x9c6016fe start_wqthread + 30
Thread 4:0   libsystem_kernel.dylib        0x955c302e __workq_kernreturn + 101   libsystem_c.dylib             0x9c5ffccf _pthread_wqthread + 7732   libsystem_c.dylib             0x9c6016fe start_wqthread + 30
Thread 5:0   libsystem_kernel.dylib        0x955c0c22 mach_msg_trap + 101   libsystem_kernel.dylib        0x955c01f6 mach_msg + 702   libnotify.dylib               0x9c224ce2 _notify_server_cancel + 1553   libnotify.dylib               0x9c228b5b notify_cancel + 1344   libsystem_c.dylib             0x9c62e563 asl_close + 1275   com.apple.CoreFoundation      0x98ad60e1 __CFLogCString + 10096   com.apple.CoreFoundation      0x98ad5cb5 _CFLogvEx + 2777   com.apple.CoreFoundation      0x98ad741a CFLog + 588   com.apple.CoreFoundation      0x98b3c048 __raiseError + 6969   libobjc.A.dylib               0x9944b149 objc_exception_throw + 15510  com.apple.CoreFoundation      0x98b3f480 -[NSObject doesNotRecognizeSelector:] + 25611  com.apple.CoreFoundation      0x98a8e8a9 ___forwarding___ + 45712  com.apple.CoreFoundation      0x98a8e672 _CF_forwarding_prep_0 + 5013  com.hp.dmf3.plugins.NSXMLParser0x031e918b -[ADMNSXMLElementImp attributes] + 12214  com.hp.dmf3.plugins.NSXMLParser0x031e8f29 -[ADMNSXMLElementImp elementNamed:withAttributeValue:forAttribute:] + 11415  com.hp.dmf3.Core              0x0319e3df -[ADMTransportInfo ioChannelInfos:] + 6616  com.hp.dmf3.plugins.transport.network0x0347cb7f 0x3471000 + 4799917  com.hp.dmf3.Core              0x031a0b1a -[ADMServiceDiscoveryBase startServiceDiscovery:] + 20118  com.hp.dmf3.Core              0x03193df1 -[ADMBaseDiscovery performDiscovery:] + 67619  com.apple.Foundation          0x957f65ed -[NSThread main] + 4520  com.apple.Foundation          0x957f659d __NSThread__main__ + 158221  libsystem_c.dylib             0x9c5fded9 _pthread_start + 33522  libsystem_c.dylib             0x9c6016de thread_start + 34
Thread 6 Crashed:0   com.apple.CoreFoundation      0x98b3bd67 ___TERMINATING_DUE_TO_UNCAUGHT_EXCEPTION___ + 71   libobjc.A.dylib               0x9944b149 objc_exception_throw + 1552   com.apple.CoreFoundation      0x98b3f480 -[NSObject doesNotRecognizeSelector:] + 2563   com.apple.CoreFoundation      0x98a8e8a9 ___forwarding___ + 4574   com.apple.CoreFoundation      0x98a8e672 _CF_forwarding_prep_0 + 505   com.hp.dmf3.plugins.NSXMLParser0x031e918b -[ADMNSXMLElementImp attributes] + 1226   com.hp.dmf3.plugins.NSXMLParser0x031e8f29 -[ADMNSXMLElementImp elementNamed:withAttributeValue:forAttribute:] + 1147   com.hp.dmf3.Core              0x0319e3df -[ADMTransportInfo ioChannelInfos:] + 668   com.hp.dmf3.plugins.transport.usb0x0520d697 0x5202000 + 467439   com.hp.dmf3.Core              0x03193d70 -[ADMBaseDiscovery performDiscovery:] + 54710  com.apple.Foundation          0x957f65ed -[NSThread main] + 4511  com.apple.Foundation          0x957f659d __NSThread__main__ + 158212  libsystem_c.dylib             0x9c5fded9 _pthread_start + 33513  libsystem_c.dylib             0x9c6016de thread_start + 34
Thread 7:0   libsystem_kernel.dylib        0x955c0c22 mach_msg_trap + 101   libsystem_kernel.dylib        0x955c01f6 mach_msg + 702   com.apple.CoreFoundation      0x98a299ea __CFRunLoopServiceMachPort + 1703   com.apple.CoreFoundation      0x98a32b14 __CFRunLoopRun + 14284   com.apple.CoreFoundation      0x98a321ec CFRunLoopRunSpecific + 3325   com.apple.CoreFoundation      0x98a42f11 CFRunLoopRun + 1296   com.hp.dmf3.Core              0x031a196f -[ADMDiscoveryThread run] + 1817   com.hp.dmf3.Core              0x031a1aa4 -[ADMDiscoveryThread threadEntry] + 428   com.hp.dmf3.Core              0x031a2105 ADMWorkerThread_ThreadProc + 2809   libsystem_c.dylib             0x9c5fded9 _pthread_start + 33510  libsystem_c.dylib             0x9c6016de thread_start + 34
Thread 6 crashed with X86 Thread State (32-bit):  eax: 0x00000001  ebx: 0x001b59c0  ecx: 0x00000001  edx: 0x00000000  edi: 0x001b5f00  esi: 0x9944b0bf  ebp: 0xb030a3b8  esp: 0xb030a3b0   ss: 0x00000023  efl: 0x00000282  eip: 0x98b3bd67   cs: 0x0000001b   ds: 0x00000023   es: 0x00000023   fs: 0x00000023   gs: 0x0000000f  cr2: 0x007fb000Logical CPU: 0
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0x993aafff  com.apple.audio.units.AudioUnit (1.7 - 1.7) <75E38B34-1DE2-337A-A09F-0F7E91C02ABB> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit0x993ab000 - 0x99437ff7  com.apple.CoreText (4.0.0 - ???) <2ADB0C1E-FE27-371C-8EC3-69D5CFEA2BE7> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText0x99438000 - 0x9950ea5b  libobjc.A.dylib (228.0.0 - compatibility 1.0.0) <A0EDB351-4B9D-3AA2-9D1A-0C22204FCCD3> /usr/lib/libobjc.A.dylib0x99567000 - 0x99568ff5  libremovefile.dylib (21.0.0 - compatibility 1.0.0) <9A1E12B7-F822-3544-8E1D-A6DC81E1F2E6> /usr/lib/system/libremovefile.dylib0x99569000 - 0x9956dfff  libGIF.dylib (??? - ???) <F6094267-AB0E-38FC-8201-510AA4BDC974> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib0x995a2000 - 0x995e9fff  com.apple.SystemConfiguration (1.11 - 1.11) <A7769080-2A4F-36AF-9484-08A936690307> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration0x995ea000 - 0x995f4ff2  com.apple.audio.SoundManager (3.9.4 - 3.9.4) <D23C4761-6492-3974-B4D2-495082B8B7A6> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound0x99773000 - 0x99774fff  libsystem_blocks.dylib (53.0.0 - compatibility 1.0.0) <B04592B1-0924-3422-82FF-976B339DF567> /usr/lib/system/libsystem_blocks.dylib0x99775000 - 0x99884ff7  libsqlite3.dylib (9.6.0 - compatibility 9.0.0) <01987A45-9270-30FD-8A67-5E53DB637909> /usr/lib/libsqlite3.dylib0x99885000 - 0x99885ff2  com.apple.CoreServices (53 - 53) <C513E133-B0E0-3C35-A7CB-DBC35A7EF571> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices0x998e4000 - 0x998f2fff  libdispatch.dylib (187.5.0 - compatibility 1.0.0) <1883C8E2-D180-3EA0-8BEF-325F2FEDACD1> /usr/lib/system/libdispatch.dylib0x99f3d000 - 0x99fa4fff  libc++.1.dylib (19.0.0 - compatibility 1.0.0) <3AFF3CE8-14AE-300F-8F63-8B7FB9D4DA96> /usr/lib/libc++.1.dylib0x99fa5000 - 0x9a256ff7  com.apple.security (7.0 - 55010) <28168576-1B8C-3FE8-9356-DE79390A480A> /System/Library/Frameworks/Security.framework/Versions/A/Security0x9a36c000 - 0x9a3ceff3  libstdc++.6.dylib (52.0.0 - compatibility 7.0.0) <266CE9B3-526A-3C41-BA58-7AE66A3B15FD> /usr/lib/libstdc++.6.dylib0x9a3cf000 - 0x9a48ffff  com.apple.CoreServices.OSServices (478.25.1 - 478.25.1) <7971F047-D9EF-3D9C-A65F-E5A8C6CECF06> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices0x9a4a6000 - 0x9a506ffb  com.apple.audio.CoreAudio (4.0.0 - 4.0.0) <6026C895-3DC6-3785-A7BB-2F2B9E292D95> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio0x9a507000 - 0x9a50dffd  com.apple.CommerceCore (1.0 - 17) <71641C17-1CA7-3AC9-974E-AAC9EB641035> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/CommerceCore.framework/Versions/A/CommerceCore0x9afe3000 - 0x9afebfff  com.apple.DiskArbitration (2.4 - 2.4) <E574D5E7-7297-33B5-8B91-1E6346D5F917> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration0x9b0c0000 - 0x9b0cbff3  libCSync.A.dylib (600.0.0 - compatibility 64.0.0) <11726E50-E6FC-3AB0-8750-DDDCCF2B8534> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib0x9b0cc000 - 0x9b0f7fff  com.apple.GSS (2.1 - 2.0) <129F4AB0-41AC-3713-A7BC-921769B0E12D> /System/Library/Frameworks/GSS.framework/Versions/A/GSS0x9b7c1000 - 0x9b848fff  com.apple.print.framework.PrintCore (7.0 - 366) <D037D344-7463-3620-AE8F-8D0D3EA5CE8E> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore0x9b88a000 - 0x9beef65b  com.apple.CoreGraphics (1.600.0 - ???) <DD3B7ADA-0F19-371E-BB87-F3C08464134A> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics0x9bfae000 - 0x9c10fffb  com.apple.QuartzCore (1.7 - 269.0) <221FF6A0-9C2C-3977-BC2A-A84C392BA49B> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore0x9c110000 - 0x9c11efff  com.apple.opengl (1.7.4 - 1.7.4) <C6DE3D3A-CC1F-3F55-B8DD-2637FA40058F> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL0x9c11f000 - 0x9c16ffff  libFontRegistry.dylib (??? - ???) <BC35B8F5-7CCA-3A04-A278-FA3306B2C4F8> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontRegistry.dylib0x9c223000 - 0x9c22afff  libnotify.dylib (80.0.0 - compatibility 1.0.0) <B3B3875D-311D-31A7-A09F-D1BC56795E00> /usr/lib/system/libnotify.dylib0x9c22b000 - 0x9c22cff0  libunc.dylib (24.0.0 - compatibility 1.0.0) <BCD277D0-4271-3E96-A4A2-85669DBEE2E2> /usr/lib/system/libunc.dylib0x9c22d000 - 0x9c338ffb  com.apple.DesktopServices (1.6.0 - 1.6.0) <66E2BD3A-958A-3F46-8DA0-C0F2358013B0> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv0x9c339000 - 0x9c431ff7  libFontParser.dylib (??? - ???) <C428D41A-8635-3423-A2F0-8BA9819F212B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontParser.dylib0x9c4af000 - 0x9c592ff7  libcrypto.0.9.8.dylib (0.9.8 - compatibility 0.9.8) <6E631200-1E22-37B9-85D1-EC40520891AB> /usr/lib/libcrypto.0.9.8.dylib0x9c5a1000 - 0x9c66cfff  libsystem_c.dylib (763.11.0 - compatibility 1.0.0) <44AA09FD-3A8F-3DCF-AD98-BC9071CA7376> /usr/lib/system/libsystem_c.dylib0x9c66d000 - 0x9c68cfff  com.apple.RemoteViewServices (1.0 - 1) <D9810485-6A62-3758-96F5-48950AF250F1> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/RemoteViewServices
External Modification Summary:  Calls made by other processes targeting this process:    task_for_pid: 6    thread_create: 0    thread_set_state: 0  Calls made by this process:    task_for_pid: 0    thread_create: 0    thread_set_state: 0  Calls made by all processes on this machine:    task_for_pid: 323    thread_create: 0    thread_set_state: 0
VM Region Summary:ReadOnly portion of Libraries: Total=129.2M resident=74.8M(58%) swapped_out_or_unallocated=54.4M(42%)Writable regions: Total=70.1M written=1368K(2%) resident=3412K(5%) swapped_out=0K(0%) unallocated=66.7M(95%) REGION TYPE                      VIRTUAL===========                      =======CG shared images                     96KCoreServices                       1608KMALLOC                             41.4MMALLOC guard page                    48KMemory tag=240                        4KMemory tag=242                       12KStack                              67.6MVM_ALLOCATE                        16.0M__CI_BITMAP                          80K__DATA                             7624K__DATA/__OBJC                       244K__IMAGE                            1256K__IMPORT                             88K__LINKEDIT                         43.4M__OBJC                             1976K__OBJC/__DATA                        60K__PAGEZERO                            4K__TEXT                             85.8M__UNICODE                           544Kmapped file                       132.6Mshared memory                       312Kshared pmap                        10.4M===========                      =======TOTAL                             410.9M

<=====================>

Do you guys have any advice?

Thank you!

Jim

[PrintDoc]

Let's remove all HP software with the scrubber option:

Go to Applications/Hewlett Packard/ click on HP Uninstaller
Click on Continue
Highlight your device on the left pane
Hold the Ctrl, Opt and Cmd keys and click on Uninstall <<<< Scrubber Option
There will be a pop up that asks if you are sure you want to uninstall ALL hp software. (At this point, if you continue, any HP printers you have installed will need to be reinstalled)
Click Continue and let it finish

Restart your Mac

Now reset the printing system:

- Sys Prefs, Print & Fax
- Right (control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add it. Look for the printer, select it and wait until the "Add" button becomes available. Click it.

Finally, update your HP printing software HP Printer Drivers for Mac OS X v10.6

[Buster6211]

Thank you for the reply!

I uninstalled and reinstalled the HP drivers, but before I had a chance to restart, my computer crashed again!

This time I was opening Serato Scratch Live and about a minute into loading, it crashed. There was no registered kernal panic, so now I'm confused ><

Thank you for the advice thus far!

[PrintDoc]

OK, have you repaired disk permissions in Disk Utility?

Sometimes kernal panics can be caused by hardware.  Is this a new Mac or is it still under warranty?

It may be time to re-install Lion.  It is really not that hard to do, just boot with the Option key held down and choose the recovery disk.