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07-21-2011 05:10 PM
Is ther really no solution for Lion to Scan via Network from the HP 2840. I am really suprised because i have chosen the HP 2840 becaus it proved Mac OSX Support and did unter 10.4 and 10.5 , even on 10.6 i somehow managed to make it work but now on Lion 10.7 it would be very sad if HP does not to manage to continue to support this great product.
Any Hints apreciated.
Solved! Go to Solution.
07-28-2011 12:04 AM
I'm waiting for some resolution as well. It's the only thing preventing me from upgrading to OSX 10.7 on my iMac since I'm a very heavy user of the scanning function over ethernet.
07-28-2011 06:21 AM
I am relying on scanning over ethernet as well. It was a real pain so far to get it working under Leopard and Snow Leopard. It's no option to loose the scanner access completely with Lion. Please provide the long awaited update for HP director to be fully functional under Mac OS X.
07-28-2011 06:33 AM
I too have upgraded to Lion (it's Fantastic!!) having only recently gone to snow leopard.
On going to snow leopard I found the same as everyone else - the 2840 wasn't supported for scanning. Shame on you HP - you should look after your business customers!!
However, there is light at the end of the tunnel!
I completely deleted my printer from system prefs and started afrsh - this time I did the following:
To make HP2840 work on OS X Snow Leopard:
Download Update for Mac OS X 10.5 Leopard for HP2840 http://h20000.www2.hp.com/bizsupport/TechSupport/S
Download OS X 10.6 Snow Leopard Printer Drivers from Apple http://support.apple.com/kb/dl907
1. Install old Leopard HP software. This should make scanner work thru the HP Director.
2. Delete the HP2840 printer from Printers & Faxes
3. Install Snow Leopard drivers from Apple.
4. Your HP2840 should be found & configured & this will make the printing function work.
and it worked!! However, it also works perfectly for Lion, BUT I haven't installed any of the software updates (Apple) that we regularly get.
To summarise, it worked straight off in Lion without me doing anything and I have a fully functioning 2840. Perhaps HPO should simply delete their updates and let people use the old version as it still works!!
08-02-2011 01:40 PM
After spending one more night with this issue, there is some good news about a really unneeded bad situation.
Scanning with the HP 2840 works even over the network on snow leopard as well as on lion given that you follow these steps:
1. On snow leopard, reset your printing system (right mouse click -> reset printing system)
2. Install the full software version for the HP 2840 (LJMFP28x0OSX10.5Update-v8.2.dmg)
3. Run software install as admin, select network printer (either it is listed or you provide its IP adress)
4. Test the scanning functionality with HP director as it comes up automatically, everything should just work fine
5. Upgrade to Mac OS X Lion
I've done this for several different systems and it worked out in any single case. If you don't have it running under snow leopard first, then you are lost. The scanning device will just never look up in HP Scan or HP Director.
I may be wrong, but it looks to me that just a few bits would have to bet set correctly by HP. It's a shame that they don't spend even this minium of care for a professional SMB device that really would have deserved better care!
PS: please post a follow up or send a note if this works for you as well (or if it doesn't)
08-04-2011 11:12 AM
In case you haven't figured it out, HP Sucks.
I have the same piece of crap expensive paperwieght in my office. HP MIGHT release a scanner driver by 2013, if they follow their historical driver update history.
I will NEVER buy another HP product again.
08-05-2011 07:37 AM
I'm impressed that you manged to continue with the 'Scan' function using Snow Leopard. I haven't been successful and have not upgrraded from Leopard prefering to have one Mac with the approprate driver. I should be very grateful if you would explain how to preserve the scanning feature with my 2840 with Snow Leopard installed. Many thanks.
08-05-2011 10:03 AM
I had a full functionning HP Director on my iMac running on Snow Leopard.
I have upgraded to Lion and lost the HP functionnality. I can only print.
The Image Capture doesn't find the scanner function on the HP neither does Preview.
I am not willing at this stage to upgrade to Lion on my MacBook Pro.
Any help as you seems to have been succeful in upgrading to Lion without loosing HP Director ?
09-06-2011 01:16 PM
Just thought I'd give an update. Will post more as I progress with this.
I upgraded to 10.7 (Lion) and surprisingly, my 2840 functions just fine over ethernet using both the print and scan functions. I did not do anything special in preparations. The only problem that comes up (that I did not have in 10.6) is that after I'm done scanning, I get an error window after I exit the program. Minor, but it does mean that something is slightly broken.
I'm really surprised to read about the problems of users in this thread regarding problems using this printer in Snow Leopard 10.6. I had zero problems using my 2840 with Snow Leopard. It was rock-solid. I wonder if there are issues with certain OSX configurations on their macs that is conflicting with the drivers. My OSX install is pretty clean in terms of what's been loaded on it.
09-07-2011 01:19 AM
Spoke too soon. In addition to receiving an error message after finishing my scanning jobs in 10.7 Lion, the saving of multiple scanned documents in .JPEG from one batch run is a hit-and-miss.
It seems that it will attempt to save a file or two, a window will appear saying that it cannot complete the operation. The remaining files still exist in the HP Scan window. I simply re-save them again after taking care of the other files that were saved on the first try.
So far, those are the only two glitches that came up. It's tolerable to say the least. I really hope HP is reading this and coming out with a native 10.7 compatible scanning driver system. It's very close in its current form so it looks like some small tweaking needs to happen on their part.
HP, are you reading this? Business users would appreciate a response and a fix to these VERY expensive printers!