OfficeJet 4500 will print but not scan (23373 Views)
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shassi1
Posts: 7
Member Since: ‎11-25-2010
Message 1 of 34 (23,373 Views)
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OfficeJet 4500 will print but not scan

Hello,

 

When trying to setup the scanner I get the following error message "failed to open a session on the device":

Failed to open.png

When I try to scan from the HP Utility the application crashes.

 

If I try to scan from the printer front panel I get the following error message:

3.png

I followed these suggestion but when I attempted to uninstall the HP software I got the following error:

2.png

 

 

I have downloaded the latest software from HP website and installed it.

 

I using an iMac with OS 10.6.6 with all recent updates including HP Printer Software Update 2.5.2. The driver is showing up as version 2.3.1.

 

The scanner works fine using Windows XP on Parralels Desktoop so this is definately a software issue.

 

Any help is greatly appreciated!

Provost
PrintDoc
Posts: 20,193
Member Since: ‎08-19-2009
Message 2 of 34 (23,341 Views)

Re: OfficeJet 4500 will print but not scan

If you are using Snow Leopard and have HP software for pre-Snow Leopard (either from a CD not marked as compatible with 10.6 or you recently upgraded to Snow Leopard and had the HP software on your Mac before you upgraded - even if you did a standard uninstall of the old software or installed new software over the top of it) you must uninstall the software using the 'scrubber' option:

Go to Applications/Hewlett Packard/ click on HP Uninstaller
Click on Continue
Highlight your device on the left pane
Hold the Ctrl, Opt and Cmd keys and click on Uninstall
There will be a pop up that asks if you are sure you want to uninstall ALL hp software. (At this point, if you continue, any HP printers you have installed will need to be reinstalled)
Click Continue and let it finish

Restart your Mac

Now, run a Software Update.

Finally, download and install the "Full Featured" Driver and Software from the "Support & Drivers" link at the top of this page.

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I am employed by HP
Top Student
shassi1
Posts: 7
Member Since: ‎11-25-2010
Message 3 of 34 (23,328 Views)

Re: OfficeJet 4500 will print but not scan

My CD is marked as compatible with OS 10.6. 

 

As I mentioned, when I try to scrubb/uninstall the software I get an error message (see pict below):

 

2.png

 

I have downloaded and installed the "Full Featured" Driver and Software to no avail.

 

I have also downloaded the 450MB "HP Printer Drivers v.2.5.2 for Mac OS X v10.6 from the Apple website - still no scanning.

 

What else can I do?


Provost
PrintDoc
Posts: 20,193
Member Since: ‎08-19-2009
Message 4 of 34 (23,310 Views)

Re: OfficeJet 4500 will print but not scan

I know this sounds strange, but perhaps there is a component missing in OS X.  Try this Combo update for 10.6.6. It will ensure your system has all of the updates from 10.6.0 to present.

________________________________________________________
Say thanks by clicking "Kudos" on the left in the post that helped you.

I am employed by HP
Top Student
shassi1
Posts: 7
Member Since: ‎11-25-2010
Message 5 of 34 (23,268 Views)

Re: OfficeJet 4500 will print but not scan

Thanks PrintDoc. I have downloaded and installed the 10.6.6 combo update - still no scanning.

I also ran permission repair.  It found many issues with JavaVM 1.6. They were "repaired" but re-apper the next time I ran the program.

 

Any idea what else I could try?

 

Provost
PrintDoc
Posts: 20,193
Member Since: ‎08-19-2009
Message 6 of 34 (23,238 Views)

Re: OfficeJet 4500 will print but not scan

OK, let's reset the printing system:

- Sys Prefs, Print & Fax
- Right (control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add it. Look for the printer, select it and wait until the "Add" button becomes available. Click it.

________________________________________________________
Say thanks by clicking "Kudos" on the left in the post that helped you.

I am employed by HP
Honor Student
heyaarony
Posts: 2
Member Since: ‎01-27-2011
Message 7 of 34 (23,110 Views)

Re: OfficeJet 4500 will print but not scan

Hi, I'm having the exact same problem too. I just got my printer today, installed the software and drivers for my Macbook Pro that's running 10.6.6 and I can't scan! I need the scanner badly.

 

I have also tried Reseting the printer settings, but without avail. Please help. I invested in this printer hoping that it will do what it should do, and support the OS that it claimed to have supported.

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PrintDoc
Posts: 20,193
Member Since: ‎08-19-2009
Message 8 of 34 (23,097 Views)

Re: OfficeJet 4500 will print but not scan

Have you ever had HP software for pre-10.6 on your Mac?

________________________________________________________
Say thanks by clicking "Kudos" on the left in the post that helped you.

I am employed by HP
Top Student
shassi1
Posts: 7
Member Since: ‎11-25-2010
Message 9 of 34 (23,092 Views)

Re: OfficeJet 4500 will print but not scan

Thanks for the tip. Tried it but it did not work :smileysad:

Provost
PrintDoc
Posts: 20,193
Member Since: ‎08-19-2009
Message 10 of 34 (23,079 Views)

Re: OfficeJet 4500 will print but not scan

OK, let's try this full hp driver set from Apple.

________________________________________________________
Say thanks by clicking "Kudos" on the left in the post that helped you.

I am employed by HP
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