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OfficeJet Pro 8500 Wireless not accepting email smtp configuration (2284 Views)
sboydman
Top Student
Posts: 6
Registered: 07-06-2010
Message 11 of 13 (540 Views)

Re: OfficeJet Pro 8500 Wireless not accepting email smtp configuration

[ Edited ]

I also had some configuration problems using Comcast SMTP. After much troubleshooting, the I traced the problem to the following configuration settings:

 

I use a wireless connection only. I am connected through an Apple Airport Extreme router.

I configured IPv4 manually. In my setup, I NEED TO ENTER my router's IP address in both the "Manual Default Gateway" and the "Manual Preferred DNS Server" fields. If either or both of these fields are BLANK, the SMTP connection fails. With both fields FILLED IN with my router's IP address, there is no problem using Comcast's SMTP server.

 

The SMTP server settings for Comcast that work for me are as follows:

 

SMTP Server: smtp.comcast.net

SMTP Port: 587

Always use secure connection (SSL/TLS): UNCHECKED

SMTP server requires authentication for outgoing e-mail messages: CHECKED

SMTP User ID: For me, the User Name alone, or the full email addtess both work - if you have trouble, try it each way...

 

I'm amazed at the conflicting settings that people say must be used. By having the Manual IP address fields blank, as a previous poster suggests, my ability to use Comcast's SMTP server was completely cut off. All I can say is look at the Embedded Web Server's Network settings page and try changing some options to see if it makes a difference.

 

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workingmacs
Student
Posts: 1
Registered: 07-27-2010
Message 12 of 13 (505 Views)
0

Re: OfficeJet Pro 8500 Wireless not accepting email smtp configuration

I changed to using a static IP as recommended by sboydman.  The first change I saw, using my MobileMe account for SMTP, was that it wasn't rejected immediately.  It took a few minutes before getting the message that "The device cannot connect to the remote server you have specified...".  

 

I next tried using the smtp server  (smtp.aol.com) for my AOL account without SSL, on Port 587, with authentication.  That was accepted.  After that, scanning via email worked.  I had tried these settings before going to a static IP and it never worked. 

 

I didn't go back to see if there was anyway to get it to work with the MobileMe account.  I was trying on Port 465.

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redpine2
Student
Posts: 1
Registered: 10-12-2010
Message 13 of 13 (372 Views)
0

Re: OfficeJet Pro 8500 Wireless not accepting email smtp configuration

I do have a couple of Gmail accounts.  Could you please share the settings?

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