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nicunurse
Posts: 13
Member Since: ‎09-10-2013
Message 1 of 27 (2,785 Views)

Officejet 6600 Won't PRINT!

I just purchased an Officejet 6600.  I am running OS X Version 10.7.5 on both an iMAC and a MacBook Pro.  Printer is connected to the wifi.  I have installed the drivers directly from the HP website (for 10.7).  When a print job is sent to the printer, it shows up on the print que but never prints. 

 

Does anyone know a solution?

Teacher
john_domnic
Posts: 104
Member Since: ‎09-10-2013
Message 2 of 27 (2,776 Views)

Re: Officejet 6600 Won't PRINT!

Hi,

 

 Reset Printing System function in Mac OS X v10.5.x or 10.6.x, follow these steps:

  1. Choose System Preferences from the Apple menu.
  2. Choose Print & Fax from the View menu.
  3. Hold down the Control key while clicking in the box that appears above the "+" (Add printer) button, then choose Reset printing system.

Now try to add the printer by clicking the + button

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Tutor
nicunurse
Posts: 13
Member Since: ‎09-10-2013
Message 3 of 27 (2,773 Views)

Re: Officejet 6600 Won't PRINT!

I tried this - and it still doesn't print.  The print que says "printing"but it never does.

PhD Student
MBJustice
Posts: 734
Member Since: ‎09-02-2009
Message 4 of 27 (2,764 Views)

Re: Officejet 6600 Won't PRINT!

Hi,

 

It sounds like it isn't connected to the right printer.  If you did a USB setup of wireless, it is possible that we have the USB queue selected in Print and Scan.  This means it is trying to send the print jobs to the USB port on the printer.  Since it isn't connected, it just sits there. 

 

If you go to Print and Scan, click on the "+" button can you list the printers you have available to setup for me please? 

Tutor
nicunurse
Posts: 13
Member Since: ‎09-10-2013
Message 5 of 27 (2,756 Views)

Re: Officejet 6600 Won't PRINT!

The only one that is listed is the Officejet 6600.

I did not use a USB cable during set up - just the Wifi. Would that make a difference?
PhD Student
MBJustice
Posts: 734
Member Since: ‎09-02-2009
Message 6 of 27 (2,754 Views)

Re: Officejet 6600 Won't PRINT!

Thanks.  It probably doesn't make a difference. 

 

Let's go ahead and delete that printer by highlighting it and then clicking on the "-"  After that, please reboot the Mac, pull the power from the printer, and then plug the power back into the printer and let it boot up. 

 

After all of that, go to Print and Scan, click on the "+"

 

STOP!

 

Write down in a reply all that you see in that pop up window and we'll figure out what is happening. 

Tutor
nicunurse
Posts: 13
Member Since: ‎09-10-2013
Message 7 of 27 (2,749 Views)

Re: Officejet 6600 Won't PRINT!

It says the following:
Add other printer or Scanner...
Nearby Printers (not bold)
Officejet 6600 [3AFD54]
PhD Student
MBJustice
Posts: 734
Member Since: ‎09-02-2009
Message 8 of 27 (2,746 Views)

Re: Officejet 6600 Won't PRINT!

Excellent.  Now click on Add Printer or Scanner.

 

Reply back with what you see in that window please. 

Tutor
nicunurse
Posts: 13
Member Since: ‎09-10-2013
Message 9 of 27 (2,740 Views)

Re: Officejet 6600 Won't PRINT!

Officejet 6600 [3Afd54] Bonjour multifunction
Officejet 6600 3Afd54 (FAX) HP Fax

PhD Student
MBJustice
Posts: 734
Member Since: ‎09-02-2009
Message 10 of 27 (2,737 Views)

Re: Officejet 6600 Won't PRINT!

Excellent.  Go ahead and add both of them please.  After that let's open the HP Utility from Applications and print a test page. 

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