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lancejohnson
Posts: 1
Member Since: ‎04-05-2014
Message 1 of 2 (154 Views)

Officejet 8600 w/ OSX 10.9.2 "Scan To Computer" Option Not Appearing

[ Edited ]

Hope you're doing well!

 

For some reason the "Scan To Computer" option isn't appearing.  The strangest thing is I have another Officejet 8600 at work that has scan and print capabilities, no problem.

 

http://www.screencast.com/t/1zCxhhf4iT

 

My computer

https://www.dropbox.com/s/zq5ywwb0cw3qv0t/Screenshot%202014-04-05%2020.45.10.png

 

My printer

https://www.dropbox.com/s/2a39zg524hdq4bq/Screenshot%202014-04-05%2020.44.33.png

 

Thanks for your help!

JMJ -Lance

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ShlomiL
Posts: 10,025
Member Since: ‎01-03-2011
Message 2 of 2 (121 Views)

Re: Officejet 8600 w/ OSX 10.9.2 "Scan To Computer" Option Not Appearing

Hi JMJ -Lance,

Thank you for the detailed information.

 

Try installing the full feature software below, be sure to check the HP Scan option during the installation to ensure full fuctionality as front panel scanning, that should restore scanning from the front panel:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=oj-125213-2&cc=us&dlc=en&lc=en...

 

Please let me know if that helps,

Shlomi

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