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02-20-2012 11:12 AM
I just purchased this new printer 2 weeks ago. Connected fine wirelessly to my Windows 7 PC but never worked quite right with my MacBook Pro w/OS X Lion. I uninstalled the software and just setup straight IP printing and that would work sporadically. Three days ago I installed the developer preview to OS X Mountain Lion. Basically seems to look and act exactly like Lion with the exception of a few iOS like features. Anyway, I now sat down to try and re-install the software of the HP site for OS X and I barks at me and said it's not made for this OS. What could I do to get the software and or driver installed? I really would like to utilize all the functionality of this new printer such as the scan feature.
If anyone could please help it would be greatly appreciated.
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02-20-2012 11:19 AM
Oh, I don't think HP has released Mountain Lion drivers, yet. Did you try to install this?: support.apple.com/kb/DL907
If it does not work, you could try to reset the printing system, but I doubt it will do any good:
- Go to System Preferences > Print & Scan
- Right (or control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and wait until the "Add" button becomes available. Click it.
If all this fails, you may want to go back to Lion. It is advised that Mountain Lion be installed on a separate drive and only booted for testing. I don't think it is ready for you to use it as your main system, yet.
Say "Thanks" by clicking the Kudos star in the post that helped you.
I am employed by HP
07-26-2012 01:04 PM
you may now get the Full Feature Software for Mountain Lion below:
If my post resolved your problem, please mark it as as Accepted Solution
08-14-2012 04:07 PM
downloaded the software from the link. But with mountain lion, there is still a problem scanning a multipage document to pdf and saving to a computer--it only scans the first page. However, if you scan to pdf email, it will scan all the pages.