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PSC 1350/Cartridge incompatible (928 Views)
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SallijaneG Student
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SallijaneG
Posts: 2
Registered: ‎09-23-2009
Message 1 of 2 (928 Views)
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PSC 1350/Cartridge incompatible

‎09-23-2009 05:30 AM

Last night I tried to print a the odd pages of a three-page PDF document (MacPro G4, OS X Tiger, 10.4.11). The first page printed, the second didn't; I was informed that the print cartridge was incompatible.  How can that happen in the middle of a document, when the cartridge has been working fine for weeks?  Stumped.

This morning I tried again; it seems that the print cartridge is incompatible, and I can't see ink levels for either cartridge, as the Printer Setup Utility says that there is only one cartridge installed—obviously untrue, as the same two cartridges that printed the first page are still intact.

Help? 

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rkalman Student
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rkalman
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Registered: ‎03-03-2010
Message 2 of 2 (691 Views)
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Re: PSC 1350/Cartridge incompatible

‎03-03-2010 08:02 PM

re-initialization process for PSC-1350 from HP Chat support - it may work for similar models

 

remove cartridges

clean contacts of cartridges and printer with lint free cloth

do not reinstall cartridges

leave ink door open

unplug printer

hold down on/off button for 1 minute

plug printer back in, it should be on (always install cartridges with printer on)

reinstall cartridges

close door

pray that it prints again

 

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