Paper too small - error message (1024 Views)
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Honor Student
JarvisDS
Posts: 3
Registered: ‎08-01-2010
Message 1 of 4 (1,024 Views)
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Paper too small - error message

My HP Photosmart prints on plain paper just fine, but sometimes when I put in paper that measures identical to plain 8.5" x 11" paper, it refuses to print and gives me an error message that says my paper is too small.  I am trying to print on special "certificate" paper.  When I cancel the print job (as instructed on the error message), the printer easily moves the paper through its roller guides so I know it isn't jamming or anything.  I have no idea how to resolve this.  Please help!

Provost
PrintDoc
Posts: 20,112
Registered: ‎08-19-2009
Message 2 of 4 (1,016 Views)

Re: Paper too small - error message

Is the paper white?  Is is pre-printed with something?  If so, it could be throwing off the light/dark paper width sensor.

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Honor Student
JarvisDS
Posts: 3
Registered: ‎08-01-2010
Message 3 of 4 (1,009 Views)

Re: Paper too small - error message

You are right.  There is a dark pre-printed boarder on the paper.  How do I get the printer to print on it?  Can I disable the sensor for this project? 

Provost
PrintDoc
Posts: 20,112
Registered: ‎08-19-2009
Message 4 of 4 (1,000 Views)

Re: Paper too small - error message

I don't know how to disable it.  You could, however, fool the sensor by putting something over the dark spot (like a piece of white post-it note).  The sensor only measures the paper at the very, very top edge (maybe 5mm from the top), then assumes the paper is the same width along its length.  Fool that area and you will be in business.

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Say thanks by clicking "Kudos" on the left in the post that helped you.

I am employed by HP
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