06-07-2010 06:48 AM
Need some help with Photosmart 3310 all-in-one wireless. It has worked fine since purchase 3-4 years ago. Went to print a picture and it came out a bluesh green (I am color blind) no other colors. Mac OS 10.5.8 with the last update for HP. Cleaned the heads x4, aligned, and still getting this mono color. Have tried printing color copies and off the web, same result. Have changed all of the ink carts, because some had been in since 2008. Cyan was low and replaced both light and dart with new carts. After replacing the ink carts, got one test page that was almost perfect, except for light cyan, then everything after comes out some shade of ligh blue. No dark blues, slight green tinge.
11-14-2010 10:26 AM - edited 11-14-2010 10:31 AM
I have the same problem as well. I only can print in yellow and black. The other cartridges are non-expired. I have cleaned print heads, aligned, even taken them out and put them back in, restarted, printed from two different MacBooks. The machine reports the cartidges as being great in the self-test page, besides not printing the color strips for cyan/magenta inks. It has been working really well for 4 years or so since I've had it, this is the first problem.
11-14-2010 11:13 AM
Mine finally rolled over and died. Was talking with an HP Tech on the phone and he asked for the serial number which is located on the bottom. When I lifted it up to look, the ink ran out and on to my desk. He said it wasn't worth repairing . . . time for a new printer.
12-11-2010 10:17 AM
I'm suffering the same issue. It's different on different docs. My black prints with maroon around it. Tried alligning with no success. Tried a few different cartridges as well.
anyone know what to do? hate to toss the printer, I have a lot of ink, not in original box.
02-14-2011 01:11 AM
Check out the following thread for more info...not a Mac specific problem, just an HP 3310 printer problem:
Other equip: Actiontec 56 Mbps wireless DSL Gateway (704)
OS: Windows XP Media Center Edition w/Service Pack 2.
Security:Norton Internet Security suite.