Photosmart 6510 - scanner not working (4020 Views)
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Student
TenSuisse
Posts: 1
Member Since: ‎06-03-2012
Message 1 of 5 (4,020 Views)

Photosmart 6510 - scanner not working

I've just installed and set-up my HP Photosmart 6510 e-all-in-one with my MacBook Pro. Printing worked but when I went to scan to computer, the on-screen message on the printer was: "Make sure the printer software is insalled on your computer and that Scan to competer is enable via the printer software." I clicked "share this scanner" on my system preferences for pinters/scanners but that didn't seem to change it. Any other suggestions welcome. Thanks.

Associate Professor
stix4
Posts: 1,466
Member Since: ‎04-25-2011
Message 2 of 5 (3,981 Views)

Re: Photosmart 6510 - scanner not working

Hello TenSuisse.

Thanks for the post.  With this one, I might recommend the link posted below, it gives some great t-shooting options for scan related issues.  Also, there is an update available (2nd Link) for scanning in OS 10.7.  Good Luck!

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02450835&tmp_task=solveCategory&cc=us&dlc=en&la...

 

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=219&lc=en&cc=us&dlc=en&sw_lang=&product=50583...

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Teacher
JustinNS
Posts: 109
Member Since: ‎02-22-2012
Message 3 of 5 (3,970 Views)

Re: Photosmart 6510 - scanner not working

Hi there

 

May I know the Mac OS version you are using (10.6 or 10.7)

How the printer is connected to Mac via USB or wireless

 

 

If you are using Mac OS 10.7, I request you to connect printer to Mac via USB cable and then click on the below web link and cilck on Download and Install the Scan to Computer Critical update for Mac OS 10.7

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-101638-1&cc=us&dlc=en&lc=en...

 

Then try to Scan to Computer

 

Please click on the below step to do the product update in printer touch screen if the printer is connected wireless

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02879685&cc=us&dlc=en&lc=en&os=219&product=5058...

Regards
Justin
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Student
jadv
Posts: 1
Member Since: ‎10-15-2012
Message 4 of 5 (3,169 Views)

Re: Photosmart 6510 - scanner not working

scanner connection no longer works on hp photosmart 6510 for same reasons stated here. macbook pro os 10.6. how do i fix it to work?

Associate Professor
stix4
Posts: 1,466
Member Since: ‎04-25-2011
Message 5 of 5 (3,152 Views)

Re: Photosmart 6510 - scanner not working

Hello Jadv,

Thanks for the post.  I not sure if anything was added or removed during the time the scanner was working and the time when it decided not to work, did you do any upgrades or add or remove any software?  I have included link below that will give you some other options, this will allow scanning from Apple Preview or Apple Image Capture.  The second link below will provide a path in getting back to the HP scanning software.  Good Luck! 

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01910186&cc=us&dlc=en&lc=en&product=5058336&tmp...

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02456650&tmp_task=useCategory&cc=us&dlc=en&lang...

I worked for HP but my posts and replies are my own....Thank you!

*Say thanks by clicking the *Kudos!* which is on the left*

*Make it easier for other people to find solutions, by marking my answer with (Accept as Solution) if it solves your issue.*

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