This HP Community is for Customer to Customer Product Support. First Time Here? Check Out Videos on How to Search, Register, Post and More.

Photosmart 6510 won't work wirelessly (15882 Views)
Reply
Grad Student
Hubbs
Posts: 387
Registered: ‎09-28-2010
Message 21 of 26 (975 Views)

Re: Photosmart 6510 won't work wirelessly

[ Edited ]

Can you initiate a scan from your Mac Software - does that work?

After scanning from the software, try the front panel scan again - do you still get the error "Not Listed"?

If none of the above works, temporarily connect USB, add the printer (with USB as the Kind) and try the front panel scan to see if it works over USB (to see if it is a firmware issue). Does this work?

Do you have other printers installed, or just the 6510?

--------------------------------------------------------------------------------------------------
I am an HP Employee
Click the KUDOS Star to say "Thanks"

Please mark the post that solves your problem as "Accepted Solution"
Please use plain text.
Student
gpnord
Posts: 5
Registered: ‎07-19-2012
Message 22 of 26 (971 Views)

Re: Photosmart 6510 won't work wirelessly

I open the HP Scan 3 icon from Applications, and I get "HP Scan 3 cannot be opened because of a problem. Check with the developer to make sure HP Scan 3 works with this version of Mac OS X. You may need to reinstall the application. Be sure to install any available updates for the application and Mac OS X."

 

The Mac is only a month old, all sw is current.

Please use plain text.
Grad Student
Hubbs
Posts: 387
Registered: ‎09-28-2010
Message 23 of 26 (968 Views)

Re: Photosmart 6510 won't work wirelessly

It sounds like something might be wrong with the software/install - please run the HP Scrubber for Mac using the following instructions. HP Scan 3 should be working with 10.7, I have used it with the 6510 first hand, so the scrubber will remove all HP software and allow for a clean slate/fresh install of the software.

 

Scrubber
Go to Applications/Hewlett Packard/ click on HP Uninstaller
Click on Continue
Highlight your device on the left pane
Hold the Ctrl, Opt and Cmd keys and click on Uninstall <<<< Scrubber Option
There will be a pop up that asks if you are sure you want to uninstall ALL hp software. (At this point, if you continue, any HP printers you have installed will need to be reinstalled)
Click Continue and let it finish

Restart your Mac

Now, run a Software Update.

Finally, download and install the "Full Featured" Driver and Software from the "Support & Drivers" link at the top of this page."

 

Note: If you initially installed with the CD that came with your product, I would recommend using the download option as any patches/updates will be implemented on hp.com, not on the CD.

--------------------------------------------------------------------------------------------------
I am an HP Employee
Click the KUDOS Star to say "Thanks"

Please mark the post that solves your problem as "Accepted Solution"
Please use plain text.
JZL Student
Student
JZL
Posts: 1
Registered: ‎09-10-2012
Message 24 of 26 (744 Views)

Re: Photosmart 6510 won't work wirelessly

I can't figure out the wireless part either but what I would like to know is where does the USB cord attach to?  The only thing I see on my printer is where it plugs into the outlet.  I know this sounds dumb but I have looked all over the printer for this..and looked it up to see if it even uses a USB cable.

Please use plain text.
Student
espinal44
Posts: 1
Registered: ‎10-05-2012
Message 25 of 26 (655 Views)

Re: Photosmart 6510 won't work wirelessly

Thanks it worked out perfectly.

Please use plain text.
Honor Student
dajmac
Posts: 2
Registered: ‎11-23-2012
Message 26 of 26 (303 Views)

Re: Photosmart 6510 won't work wirelessly

For all of you out that have failed to get the HP Photosmart 6510 to work wirelessly with an Apply iMac - don't bother.  I have just spent 4 months trying to make it happen and have given up - life is too short.  Best thing to do is but a long USB cable and plug it in - it worked instantly for me and I no longer have to reboot every time I need to print!  Total cost of the USB cable - £7.50.  Total saving in time - priceless!

Please use plain text.