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Photosmart 7960 has stopped printing since I upgraded to Snow Leopard 10.6.8
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04-10-2012 05:11 PM
My HP Photosmart has developed a problem recently in that it gives an error message when I try to print on my Mac. I recently upgraded my OS to 10.6.8.....I have uninstalled the software & reinstalled it but doesn't help. Just noticeed that the info on the CD says OS X v 10.1 - 10.3 Should I give up trying? :-(
Re: Photosmart 7960 has stopped printing since I upgraded to Snow Leopard 10.6.8
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04-10-2012 08:43 PM
No, we can do this.
If you are using Snow Leopard or Lion and have HP software for pre-Snow Leopard (either from a CD not marked as compatible with 10.6 or you recently upgraded to Snow Leopard or Lion and had the HP software on your Mac before you upgraded - even if you did a standard uninstall of the old software or installed new software over the top of it) you must uninstall the software using the 'scrubber' option:
Go to Applications/Hewlett Packard/ click on HP Uninstaller
Click on Continue
Highlight your device on the left pane
Press and hold Control + Alt + Cmd keys on the keyboard simultaneously while you click on Uninstall <<<< This IS the Scrubber Option, there is no button labeled "Scrubber"
There will be a pop up that asks if you are sure you want to uninstall ALL hp software. (At this point, if you continue, any HP printers you have installed will need to be reinstalled)
Click Continue and let it finish
Restart your Mac
Download and install this: support.apple.com/kb/DL907
Now reset the printing system:
- Sys Prefs, Print & Fax
- Right (control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
Finally, download and install the correct driver for Snow Leopard from here: http://h10025.www1.hp.com/ewfrf/wc/document?docnam
Say "Thanks" by clicking the Kudos star in the post that helped you.
I am employed by HP
