This HP Community is for Customer to Customer Product Support. First Time Here? Check Out Videos on How to Search, Register, Post and More.

Re: Photosmart 7960 has stopped printing since I upgraded to Snow Leopard 10.6.8 (128 Views)
Reply
Student
gretacat
Posts: 1
Registered: ‎03-12-2012
Message 1 of 2 (134 Views)

Photosmart 7960 has stopped printing since I upgraded to Snow Leopard 10.6.8

My HP Photosmart has developed a problem recently in that it gives an error message when I try to print on my Mac. I recently upgraded my OS to 10.6.8.....I have uninstalled the software & reinstalled it but doesn't help. Just noticeed that the info on the CD says OS X v 10.1 - 10.3   Should I give up trying? :-(

Please use plain text.
Provost
PrintDoc
Posts: 18,916
Registered: ‎08-19-2009
Message 2 of 2 (128 Views)

Re: Photosmart 7960 has stopped printing since I upgraded to Snow Leopard 10.6.8

No, we can do this.

 

If you are using Snow Leopard or Lion and have HP software for pre-Snow Leopard (either from a CD not marked as compatible with 10.6 or you recently upgraded to Snow Leopard or Lion and had the HP software on your Mac before you upgraded - even if you did a standard uninstall of the old software or installed new software over the top of it) you must uninstall the software using the 'scrubber' option:

Go to Applications/Hewlett Packard/ click on HP Uninstaller
Click on Continue
Highlight your device on the left pane
Press and hold Control + Alt + Cmd keys on the keyboard simultaneously while you click on Uninstall <<<< This IS the Scrubber Option, there is no button labeled "Scrubber"
There will be a pop up that asks if you are sure you want to uninstall ALL hp software. (At this point, if you continue, any HP printers you have installed will need to be reinstalled)
Click Continue and let it finish

Restart your Mac

 

Download and install this: support.apple.com/kb/DL907

Now reset the printing system:

- Sys Prefs, Print & Fax
- Right (control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!

 

Finally, download and install the correct driver for Snow Leopard from here: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01855252&cc=us&dlc=en&lc=en&os=219&product=3053...

________________________________________________________
Say "Thanks" by clicking the Kudos star in the post that helped you.

I am employed by HP
Please use plain text.