Photosmart C309a Series Not Scanning After Mac OS X 10.6 Installed

[clover1234]

I have just installed the new operating system of Mac OS X 10.6.3 on my laptop to find that now my all-in-one HP device will not register its own scanner!  I have followed the instructions on this website and deleted the device and downloaded the updated software and whilst it all installed nicely, I am still unable to click on the scan option!  It is saying there is no scanner device!  Is there a solution to this irritating problem?  Because I am about ready to trash all devices--including my laptop!

[ShlomiL]

Hi,

Please make sure to update the latest update and then check for any change:

1. Click the Apple icon.
2. Click Software Update.
3. Click Show Details
4. Select the HP Printer Drivers 2.9 and then click Install.

Reboot ypour Mac and check for any change.

Additionallty, I would recommend you to update the Mac OS X to the latest 10.6.8 version, as 10.6.3 is very out-dated.

Please let me know of any change,

Shlomi

[clover1234]

Hi Shlomi,

I have tried the update but it seems to be all current.  I did not get the "HP Printer Drivers 2.9", however when I installed Mac OS X 10.6.3 it went through updates and it may have been a part of that.  If I update to the latest version of Mac OS X 10.6.8, will the problem be resolved?  I am about to call Apple as I only just purchased the 10.6.3 version from them and was not aware that there was a more recent operating system.

[Mimi75]

A while back, I installed operating system 10.6.8 on my Mac, and since then, the printer AND scanner on my Photosmart All-in-One C309a were not working properly. I re-installed the drivers from the HP web site, and voila, the printer now works. However, the scanner still does not work, a spinning wheel in the 'Choose an HP Scannin Device' pop up window displays 'found 0 devices'. Any help with this issue would be much appreciated, as I had no previous problems with this all-in-one, and REALLY need my scanner to work for my job!