HP Support Forums
Join in the conversation.
07-02-2009 09:18 PM
Any help or insight is greatly appreciated. I just bought a new iMac for school (OS 10.5.7). I installed the software from the original disk that came with the printer. After installation, I was having problems with the scanner (HP Scan Pro crashes), so I downloaded and installed v9.7.1 drivers for Photosmart 4200 series printers. Printing works perfectly (as it did before the update), but I am still unable to use the scanner. And yes, I did run the uninstaller from the previous software version... following all the installation proceedures to the 'T'. Note; on my G4 powerbook running 10.4.x scanner performs flawlessly.
I purchased this printer one year and two weeks ago. A support representative was unable to answer my questions, as my one year warranty has expired. He said that my printer was 'older', and was discontinued some time ago. I tried to get him to answer one question; "is scanning supported with the Photosmart C4280 using OSX 10.5.7?" I know he was just doing his job... he could only suggest that I pay for support, or try the forums for answers. Since I cannot justify paying $40 to confirm what I suspect... I'm hoping to find out if anyone out there has had similar problems? I did find this link indicating officejet printers of the same class that will not support scanning in OSX 10.5 - http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&
Here are my questions;
1. is scanning supported with the Photosmart C4280 using OSX 10.5.7?
2. Is there a 'workaround' solution? i.e. 3rd party twain drivers or something?
3. If scanning is not supported now, will there be an update patch in the future to address this issue?
Thanks in advance for the help!
07-03-2009 03:19 PM
I have a hp2410 photosmart all-in-one printer and I am having the same problem. Apparently the printer driver for this device is included with OSX so there's no need to download it. I can print and copy fine. However HP does NOT support the scan feature in Mac OS 10.5!! I can not scan using Photoshop or any of the buttons on the exterior of the unit after installing 10.5.Their tech support told me to buy a new device since it was no longer supported.
This is unacceptable. I will not buy another HP product EVER again. The customer support sucked and I should not be forced to buy a new printer every year just because HP can't figure out how to get me a driver. 10.5 is NOT a significant change from 10.4 so HP should easily figure it out. I will now tell 100 of my friends how much I hate HP, how much they DON't support Mac users and how terrible their customer support is for Mac users. HP Total care... what a joke! HP should take some cues from Apple - when their customers have problems with customer support (as I did) they pick up the phone and call you to make sure it's resolved. HP customer support act like robots reading from a script and when they're unable to help you they tell you to loo at the website that you understand better than they do. Yuck.
07-08-2009 10:25 PM
was researching the exact same problem after months of assuming I just needed to re-install the disk. Was about to give up the ghost when I found this in another thread:
It worked for me and my scanning is fine. Good Luck!
10-03-2009 05:33 PM
They may have fixed it for Mac OS X 10.5.7 in the package HP_Installer_PSC4200_v9.7.1.dmg, but if they did, it's broken again. I have 10.5.8 installed on my Macbook, and have wasted an entire Saturday afternoon trying to get the scanner on this C4280 working. I've pretty much had it, and am going to end up tossing it and getting a Canon equivalent.
HP, I love you as a company, but this is pathetic.
10-06-2009 01:18 PM
10-06-2009 01:48 PM
10-06-2009 01:58 PM
To tbarreca: I can assure you the software for the C4280 is compatible with OS 10.5.8. If you are encountering an error, please post what it is. Are you trying to scan through the HP Device Manager - HP Scan Pro?
10-06-2009 02:29 PM
Honestly, I'm not sure what the state of my system was prior to Saturday's travails, but I do know where it ended and where it now sits. I'll get to that in a moment.
At some point on Saturday, I had a version of driver that let me print and copy, but not scan. Many other Macintosh users on these support boards have reported similar or identical problems. After reading through these discussions, I downloaded and installed PSC4200_v9.7.1. It installed successfully, was able to find the printer attached. However, with this version of the software, I can no longer even print. I can launch a print job with no apparent error, but when I look in the print queue, the job shows up as "Stopped." When I select the job and click "Resume," I get the error message, "client-error-not-possible."
When I click on Scan in Studio, I get an error message "Scanner cannot be initialized. Scanner not found." In other words, although the installation software thought it had successfully found the printer at the other end of the USB cable, that was apparently in error.
I have uninstalled and re-installed this package more than once. I may be making a mistake, but it looks to me like this driver simply does not support OS V10.5.8.
10-06-2009 02:50 PM
I went back and brought up the printern utility, and was able to print the test page. So, I am able to print, and do have connectivity to the printer.
The only problem is with the scanner. The minute I try it, it blows up, and I click "Relaunch." When I do that, I get the meesage the I mentioned earlier, to the effect, "Operation can't be completed. Unable to initialize scanner. (Scanner not found)."
10-06-2009 04:51 PM