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Student
kmex52
Posts: 1
Member Since: ‎08-08-2010
Message 1 of 7 (7,922 Views)
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Photosmart C4480 won't scan

After using the C4480 for a year without problems it suddenly won't scan.  I have a MacBook with OSX10.5.8.  It prints but won't copy or scan.

 

The Scan function quits and defaults to the start instructions.  If I try and scan from the printer I get the message to try and scan from the computer.  Nothing happens when I copy.

 

I have:  

a.  unplugged the C4480, turned off my MAC, turned everything back on. 

b.  uninstalled the driver, downloaded the driver from the HP site, reinstalled

 

It still won't work.

 

 

Any ideas?

Provost
PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 2 of 7 (7,915 Views)

Re: Photosmart C4480 won't scan

Reset your printer by turning it off, unplugging power from the back of the printer for 30 seconds, plug back in and turn on.

 

Next, reset the printing system:

- Sys Prefs, Print & Fax
- Right (control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add it. Look for the printer, select it and wait until the "Add" button becomes available. Click it.

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Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.

I am employed by HP
Tutor
ovalenz
Posts: 3
Member Since: ‎01-11-2011
Message 3 of 7 (7,531 Views)

Re: Photosmart C4480 won't scan

I came on the board because I was having the same exact problem. Another thread provided a suggestion and it worked for me.

 

-Download the HP Photosmart Aio Full Feature Software for Mac OS X. This is the HP Suite for Mac. It will probably look a bit different from the one you currently have installed (it was for me). It can be found here: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?lc=en&cc=us&destPage=softwareDownloadIndex&...

 

-Once installed, unplug the power cord from the back of the C4480 for a full minute.

-Plug it back in.

-Run HP Scan and try to scan a document or photo.

Student
oabby1
Posts: 1
Member Since: ‎01-04-2013
Message 4 of 7 (4,097 Views)

Re: Photosmart C4480 won't scan

This fixed my exact problem as well, thanks.

Student
marymullen
Posts: 1
Member Since: ‎09-17-2013
Message 5 of 7 (1,917 Views)

Re: Photosmart C4480 won't scan

I tried deleting the printer and reinstalling, same problem, tried downloading new from suggested site, it will not install says it is from an unknown source...help?

 

Provost
PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 6 of 7 (1,858 Views)

Re: Photosmart C4480 won't scan

OK, go to the Apple menu > System Preferences > Security and Privacy > General.

 

Click the padlock in the lower left and authenticate.

 

Finally, change the "Allow applications downloaded from" > Anywhere.

 

Download and install this: http://support.apple.com/kb/DL907

Restart your Mac.

 

Reset the printing system:

- Go to System Preferences > Print & Scan
- Right (or control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and then next to the "Use" pulldown, select the printer model (not AirPrint). Wait until the "Add" button becomes available. Click it.

________________________________________________________
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.

I am employed by HP
Student
Nichole_Moses
Posts: 1
Member Since: ‎01-08-2014
Message 7 of 7 (1,172 Views)

Re: Photosmart C4480 won't scan

I had the same problem, same computer, and same operating system. This fixed it! 

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