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04-27-2010 09:29 PM
hi. i'm facing the same problem, but i'm using iMac. i didn't really understand what u say "hold the ctrl, opt and apple keys and click on uninstall" can u plz repeat it again briefly. thx in advance..
10-13-2010 08:37 AM
hi, ive had the same problem as well, and ive managed to uninstall everything properly but cant scan from the printer itself, which is fine, but where are the controls on the mac itself to be able to scan from it so that i can still use it properly and to its fullest? thanks, ryan
01-06-2013 03:15 PM
My printer/scanner was great until I had to replace my video card. Now I get an error message saying unable to scan or copy. The print command works fine. I am running Windows 7. Can you PLEASE help???? The printer is relatively new and I loved it before this happened... Thank you in advance.
01-13-2013 10:46 AM
Tried your advice to make scanner work again on my iMac desktop I bought with this printer/scanner around 4 or so years ago with the iMac at an Apple Store. Your advice didn't work. I uninstalled, reinstalled, got update, and I get this same "An unknown error occured.
I have Mac OS X Version 10.6.8
Can you please help me?
04-08-2013 05:17 PM
Hi, I'm having the same problem but the solution is not working for me.
I scrubbed the software and when I try to add the printer from Print & Fax, I get a message that "Software Update can’t check for updates because of a network problem." It say that my computer is not connected to the internet, but the diagnostic check confirms that everything is fine.
I have a MacBook Pro, OSX 10.6.4
The printer was working fine, and I think it would copy fine as well (it's been a while since I checked that), but the scanning feature stopped working about 6 months ago and I'm not sure why. Now that the software is scrubbed I can't even print.
Please help. Thank you.
04-09-2013 04:49 PM
That's a pretty strange error message. Are you able to navigate to any websites? Either way, I would recommend rebooting your computer and trying to run the Apple Software Updates again.