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Flummoxed65
Posts: 1
Member Since: ‎02-04-2014
Message 1 of 3 (344 Views)

Photosmart D110 Scanner won't work with Mavericks

Since upgrading to Mavericks on my MacBook Pro, I can't save a scanned document, and I can't email one. I get an error message about the format of the document (and it's a document I've previously scanned and sent in a previous OS). Now, after trying to cancel the scan and the save, I'm hung up on "canceling." Can't get anywhere. Can anyone help? Thanks.

PhD Student
Wally_R
Posts: 883
Member Since: ‎12-10-2013
Message 2 of 3 (306 Views)

Re: Photosmart D110 Scanner won't work with Mavericks

Hi there,

 

Please try installing this patch: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-126392-2&cc=ca&dlc=en&lc=en...

 

And then try these steps to scan: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03967522&cc=ca&dlc=en&lc=en&os=4159&product=402...

 

Hope that helps :smileyhappy:


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Top Student
beetlegirl60
Posts: 4
Member Since: ‎05-01-2014
Message 3 of 3 (228 Views)

Re: Photosmart D110 Scanner won't work with Mavericks

After being on the phone for 90 minutes with HP support, we came up with the following solution.

 

Download OXS 8 driver and software for the D110.  Then download this from apple, a fix.

 

http://support.apple.com/kb/dl907

 

good luck!

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