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05-05-2012 11:54 AM
We have had this printer for quite a while and it worked great. We had to purchase a new wireless router and then it would not work, stating that it was not "connected". I put the install disk back in (because I cancelled it all together in error) and when I get through the process it says that it is not listed. I went in and downloaded the software and get the same message. I don't know what else to do. Can anyone help with this? By the way...I am not a computer and/or printer expert so please make any directions in easy to follow directions!! (Sorry) THANKS!
05-06-2012 04:00 AM
In order to connect the printer to your new router, make sure to temporary plug the printer using USB.
Open Applications > Hewlett-Packard Device Utilities > HP Setup Assistant.
Select the USB device and follow the steps to configure the wireless connection.
For any issue, please describe what behavior you may see and make sure to clarify your Mac OS X version as well.
You may find the exact version by clicking the Apple icon and then About this Mac.
If my post resolved your problem, please mark it as as Accepted Solution