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Re: Print to DVD (102 Views)
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kd4ko Tutor
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kd4ko
Posts: 34
Registered: ‎05-20-2010
Message 1 of 6 (187 Views)
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Print to DVD

‎02-06-2012 11:53 AM

DVD printing has always worked ok for me, but the tray for the second DVD did not come fully out even though the DVD printed ok. When I pulled the tray out, a grinding noise was heard. Now when I attempt to print a DVD, the tray goes in as usual then comes out. It can't find the alignement as usual. I mostly use this printer to print on my master DVD's. I'm lost without it.

I'm using "Snow Leopard" 10.6.8 OS. The error message I get is "0x61011be6"

 

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Associate Professor Associate Professor
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Daniel_L
Posts: 1,792
Registered: ‎11-28-2011
Message 2 of 6 (164 Views)
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Re: Print to DVD

‎02-08-2012 08:15 AM

Hello! Could you please provide more information regarding the issue, such as which product you are using? Any additional information will be helpful in resolving your issue. Thanks!

Help the community by marking this post as a solution if it solved your issue!.

If my post helped you in any way, please click the blue KUDOS star under my name! It would mean a great deal. :smileyhappy:

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kd4ko Tutor
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kd4ko
Posts: 34
Registered: ‎05-20-2010
Message 3 of 6 (149 Views)
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Re: Print to DVD

‎02-11-2012 02:14 PM

Daniel,

The printer is a PhotoSmat Premium C809.

David

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kd4ko Tutor
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kd4ko
Posts: 34
Registered: ‎05-20-2010
Message 4 of 6 (124 Views)
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Re: Print to DVD

‎02-16-2012 08:00 AM

Daniel,

Looks like some typos in last post.

The printer is "Photosmart Premium C309a"

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stix4
Posts: 1,239
Registered: ‎04-25-2011
Message 5 of 6 (113 Views)
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Re: Print to DVD

‎02-21-2012 01:00 PM

Hello,

Thanks for the post.  I've attached a couple of informational links below.  One is a video.  I might recommend checking these and see if it can be resolved that way.  Good Luck!

 

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01622666&tmp_task=useCategory&cc=us&dlc=en&lang...

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01631283&tmp_task=useCategory&cc=us&dlc=en&lang...

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01622652&cc=us&dlc=en&lc=en&product=3737195&tmp...

 

 

I work for HP but my posts and replies are my own....Thank you!

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JustinNS
Posts: 109
Registered: ‎02-22-2012
Message 6 of 6 (102 Views)
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Re: Print to DVD

‎02-29-2012 09:00 PM

Hi,

 

I would like to inform you that your printer is hardware malfunctioned, please contact HP support

Regards
Justin
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If my post resolved your problem, please mark it as as Accepted Solution : )
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