HP Support Forums
Join in the conversation.
02-06-2012 11:53 AM
DVD printing has always worked ok for me, but the tray for the second DVD did not come fully out even though the DVD printed ok. When I pulled the tray out, a grinding noise was heard. Now when I attempt to print a DVD, the tray goes in as usual then comes out. It can't find the alignement as usual. I mostly use this printer to print on my master DVD's. I'm lost without it.
I'm using "Snow Leopard" 10.6.8 OS. The error message I get is "0x61011be6"
02-08-2012 08:15 AM
Hello! Could you please provide more information regarding the issue, such as which product you are using? Any additional information will be helpful in resolving your issue. Thanks!
If my post helped you in any way, please click the blue KUDOS star under my name! It would mean a great deal.
02-21-2012 01:00 PM
Thanks for the post. I've attached a couple of informational links below. One is a video. I might recommend checking these and see if it can be resolved that way. Good Luck!
*Say thanks by clicking the *Kudos!* which is on the left*
*Make it easier for other people to find solutions, by marking my answer with (Accept as Solution) if it solves your issue.*
02-29-2012 09:00 PM
I would like to inform you that your printer is hardware malfunctioned, please contact HP support
Say thanks by clicking the Kudos Star in the post.
If my post resolved your problem, please mark it as as Accepted Solution : )