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Printer Possesed (147 Views)
Top Student
Cobra427
Posts: 19
Registered: ‎04-03-2012
Message 11 of 21 (93 Views)

Re: Printer Possesed


SeanS wrote:

>I would go ahead and say do it all again in sequence. I would have the connect the printer via USB so OS X recognizes it for the software update.

 

Are you implying that printer should not be connected during uninstall and install and all the rest except Software Update? Printer lights flash without connection to computer. When printer is plugged in, its on, w/lights, rather than off. It seems that uninstall and some of your other advice might affect printer in a good way.


 

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Distinguished Professor
SeanS
Posts: 3,100
Registered: ‎11-22-2011
Message 12 of 21 (92 Views)

Re: Printer Possesed

Leave the printer connected through the whole process. Apple System Update needs to recognize the device in order to grab and updates from the internet.

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Top Student
Cobra427
Posts: 19
Registered: ‎04-03-2012
Message 13 of 21 (87 Views)

Re: Printer Possesed

OK, the printer is plugged in to its power but the lights are so weird its not clear if its on or off. And the printer is now connected to the computer. I'll start your process now.
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Top Student
Cobra427
Posts: 19
Registered: ‎04-03-2012
Message 14 of 21 (77 Views)

Re: Printer Possesed

>select Reset Printing System.

 

No Reset. Scanner still fails w/alert about another device controlling printer. Step 1.5:  install printer.

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Top Student
Cobra427
Posts: 19
Registered: ‎04-03-2012
Message 15 of 21 (76 Views)

Re: Printer Possesed

Can I select another picture above my screen name? And why "Honor Student?"
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Top Student
Cobra427
Posts: 19
Registered: ‎04-03-2012
Message 16 of 21 (59 Views)

Re: Printer Possesed

Since printer erratic when not linked to computer, maybe its hardware broken. What repairs can I attempt myself since paying for repair is foolish re new printer cost?

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PhD Student
007OHMSS
Posts: 2,137
Registered: ‎08-12-2009
Message 17 of 21 (48 Views)

Re: Printer Possesed

while the printer is not connected to the computer, try a power reset:

 

With the printer on, remove the power cord from the back of the printer. Wait at least 30 seconds, then connect the power card back to the printer. Turn on the printer. 

007OHMSS

I am a support engineer for HP.

If the advice resolved the situation, please mark it as a solution. Thank you.
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Top Student
Cobra427
Posts: 19
Registered: ‎04-03-2012
Message 18 of 21 (47 Views)

Re: Printer Possesed

This is one of two similar, failed experiments I did earlier following HP standardized help. Printer so erratic that when power cord reconnected, printer turns on.

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PhD Student
007OHMSS
Posts: 2,137
Registered: ‎08-12-2009
Message 19 of 21 (33 Views)

Re: Printer Possesed

So does the error still occur? If so then it is probably a hardware issue, unfortunately.

007OHMSS

I am a support engineer for HP.

If the advice resolved the situation, please mark it as a solution. Thank you.
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Top Student
Cobra427
Posts: 19
Registered: ‎04-03-2012
Message 20 of 21 (31 Views)

Re: Printer Possesed

Is there any kind of crude repair I could attempt, given that the printer is useless otherwise? Is replacing the processor practical, possible and inexpensive? Or maybe hitting it with a hammer?

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