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Honor Student
packet40
Posts: 3
Member Since: ‎03-29-2013
Message 1 of 9 (1,065 Views)

Pro 8600 Plus Won't Wake Up....

[ Edited ]

First off, I love the printer when it is awake - prints great from all of my Mac products wirelessly from anywhere in the house. Here's the problem and it's happened a couple of times: the printer goes into some deep sleep mode and I am unable to wake it by using the printer touchscreen. In fact, I cannot even power it down by pushing the power button. It obviously doesn't print then either. The only way to get it back on the network is to pull the plug then plug it back in. After that all is fine until the next time it hibernates.

 

Suggestions? Thanks!!!

Provost
ShlomiL
Posts: 10,544
Member Since: ‎01-03-2011
Message 2 of 9 (1,055 Views)

Re: Pro 8600 Plus Won't Wake Up....

Hi,

First, please clarify if the printer connected via USB, ethernet or Wirelessly.

 

For wireless connection, how far the printer located from your router?

 

Does it have the latest firmware installed?

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02919168&cc=us&dlc=en&lc=en&product=4323648&tmp...

 

Also ensure it is directly connected to the power and not throught any power hubs, strips or surge protector, then check for any difference.

 

Shlomi

Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution :smileyhappy:
Honor Student
packet40
Posts: 3
Member Since: ‎03-29-2013
Message 3 of 9 (1,053 Views)

Re: Pro 8600 Plus Won't Wake Up....

Thanks for the quick reply...

 

The printer is connected wirelessly and the router isabout two feet from the printer. The printer is plugged directly into the wall, and after checking for updates as you suggested, the most current software was already installed...

 

Tony

Honor Student
packet40
Posts: 3
Member Since: ‎03-29-2013
Message 4 of 9 (1,032 Views)

Re: Pro 8600 Plus Won't Wake Up....

This thing still won't wake up from hibernation after all the suggestions. Shouldn't have to pull the plug to reset the printer...

 

So HP dudes, what do I do next? I've complied with your suggestions to date...

 

Cheers.......... Tony

 

Honor Student
sws1
Posts: 2
Member Since: ‎04-13-2013
Message 5 of 9 (1,007 Views)

Re: Pro 8600 Plus Won't Wake Up....

I have the same problem and have tried everything; reinstalling software, updated firmware. Won't come out of sleep mode. Sits approx 12 ft from router. I have to unplug and plug back in.  Worked perfectly for 2 wks. Have researched all boards with no response. Notice guy below submitted same ? on 3-30-13

Honor Student
Airportjohn
Posts: 2
Member Since: ‎09-21-2013
Message 6 of 9 (931 Views)

Re: Pro 8600 Plus Won't Wake Up....

[ Edited ]

Sill doing it. I have resigned myself to unplug it each time. Also I have resigned myself to NEVER buy a POS HP product again. HP has known about this issue for at least 18 months and can't or won't fix it.

{Content Removed}

Can't wait for this POS to die...

Retired
Lil_Lisa27
Posts: 2,122
Member Since: ‎09-04-2013
Message 7 of 9 (917 Views)

Re: Pro 8600 Plus Won't Wake Up....

Hi Airportjohn,

 

Thank you for your post I have been able to locate 2 documents that you can follow to hopefully resolve the deep sleep issue. With the titles of the documents they state for specific wireless and power issues, but the steps with in the documents will help to resolve the issue

 

The HP Printer Won't Turn On or Respond Click Here.

Printer Does Not Maintain Wireless Connection Click Here.

 

Please let me know if these steps have helped to resolve the issue.

I worked on behalf of HP
Top Student
thobbs
Posts: 9
Member Since: ‎05-09-2012
Message 8 of 9 (631 Views)

Re: Pro 8600 Plus Won't Wake Up....

I have the same issue. Win 7 64 bit. Verizon broadband router with voice is my wireless connection. I changed all settings in the printer and in the router. No success. See my post that I filed before i saw this one.

Officejet Pro HP 8600 Plus Wont wake up, freezes

Student
nswarner
Posts: 1
Member Since: ‎07-22-2014
Message 9 of 9 (321 Views)

Re: Pro 8600 Plus Won't Wake Up....

I have both a Verizon Wireless Broadband Router (WiFi via Verizon 4G) with our 8620 printer connected to the router. When the printer hibernates / sleeps, the touch screen goes completely black (off). When I touch the screen, the screen turns on with a black background (noteably different from when it is off), but does not return to the home screen and remains "frozen". Pressing the power button also does not resolve the issue as the power button is no longer responsive.

 

Noting a prior commentor indicating they used Verizon's broadband service, I resetup the Wireless setting of the printer from the Verizon connection to our AT&T DSL connection (via a NetGear wireless router) and the printer began working again! No more "frozen" screens on the printer, power button works, it wakes from sleep / hibernate without issue.

 

I'm guessing that when the printer is reinitialized after hibernation / sleep, it attempts to reconnect or reawake the wireless connection it has with the wireless network it's connected to. For whatever reason, a regular wireless router will accept this form of handshake while the Verizon router / modem will not.

 

Either way, it's only a minor inconvenience for me and I hope this helps others. Also, printer software / firmware is updated to current, etc etc on other troubleshooting points including the not so relevant HP help documents. This is most likely a shared issue between Verizon hardware and HP hardware, and probably will only be resolved with HP doing a workaround (as I suspect Verizon disabled this feature for a reason - this is entirely my opinion as I have no evidence as such).

 

Good luck and happy hunting!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation