03-29-2013 07:33 AM - edited 03-29-2013 07:34 AM
First off, I love the printer when it is awake - prints great from all of my Mac products wirelessly from anywhere in the house. Here's the problem and it's happened a couple of times: the printer goes into some deep sleep mode and I am unable to wake it by using the printer touchscreen. In fact, I cannot even power it down by pushing the power button. It obviously doesn't print then either. The only way to get it back on the network is to pull the plug then plug it back in. After that all is fine until the next time it hibernates.
03-29-2013 07:45 AM
First, please clarify if the printer connected via USB, ethernet or Wirelessly.
For wireless connection, how far the printer located from your router?
Does it have the latest firmware installed?
Also ensure it is directly connected to the power and not throught any power hubs, strips or surge protector, then check for any difference.
If my post resolved your problem, please mark it as as Accepted Solution
03-29-2013 07:51 AM
Thanks for the quick reply...
The printer is connected wirelessly and the router isabout two feet from the printer. The printer is plugged directly into the wall, and after checking for updates as you suggested, the most current software was already installed...
03-30-2013 11:47 AM
This thing still won't wake up from hibernation after all the suggestions. Shouldn't have to pull the plug to reset the printer...
So HP dudes, what do I do next? I've complied with your suggestions to date...
04-13-2013 06:33 PM
I have the same problem and have tried everything; reinstalling software, updated firmware. Won't come out of sleep mode. Sits approx 12 ft from router. I have to unplug and plug back in. Worked perfectly for 2 wks. Have researched all boards with no response. Notice guy below submitted same ? on 3-30-13
09-21-2013 01:48 PM - last edited on 09-21-2013 03:41 PM by KittyK
Sill doing it. I have resigned myself to unplug it each time. Also I have resigned myself to NEVER buy a POS HP product again. HP has known about this issue for at least 18 months and can't or won't fix it.
Can't wait for this POS to die...
09-23-2013 10:55 AM
Thank you for your post I have been able to locate 2 documents that you can follow to hopefully resolve the deep sleep issue. With the titles of the documents they state for specific wireless and power issues, but the steps with in the documents will help to resolve the issue
The HP Printer Won't Turn On or Respond Click Here.
Printer Does Not Maintain Wireless Connection Click Here.
Please let me know if these steps have helped to resolve the issue.