Problem with latest HP software update for Mountain Lion and HP Photosmart Premier C410.

[vmaxvmax]

Since the last software update neither my iMac nor my Macbook Pro can communicate wirelessly with the C410.

It all works fine via USB.

I have removed the printer, then re-set the printer settings. The C410 does not show up when I try to 'add a printer'. It is connected to the internet wirelessly and the wireless connection print report shows no problems.

If I try, from either mac, to locate the printer via its IP address in a browser or try to ping it, the browser says the server is not available and the ping doesn't return any results.

My router confirms that the printer is connected and confirms the IP address that the printer showed in its printed 'Wireless Test Report'.

If I try to check for product updates via the printer panel, I mostly get a message saying there was a problem connecting to the server. It has just a couple of times connected and confirmed my printer is up to date.

The printer is connected wirelessly with a good signal and it is connected to the correct router.

Is it possible to re-instate the previous drivers etc? If so, how?

Any help would be appreciated.

[PrintDoc]

What router?

Download and install this: http://support.apple.com/kb/DL907

Reset the printing system:

- Go to System Preferences > Print & Scan
- Right (or control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and wait until the "Add" button becomes available. Click it.

[vmaxvmax]

Hi,

Thank you for the quick reply!

I have already done all that (as explained in my original post). It did not solve the problem...

However, I shall retry and keep my fingers crossed. I have other printers on my network so a printer reset can be a hassle.

[vmaxvmax]

Hi,

I went through the whole process again - this time re-booting at each stage - no luck!

I then re-booted the router (SFR Neufbox) and bingo it all works.

So I.m not sure exactly what was the fix - possibly the router re-boot.

Anyway, thanks for your help.