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07-02-2011 10:39 PM
No response from anyone?
The HP software for this printer (either in the printer or for the computer) is pure **bleep**e. A short while ago I turned the printer on, printed a document and 30 seconds later submitted a second document for print. The HP print manager said that the printer was offline. I then went to the printer's Web interface, toggled Bonjour off and on, then paused and restarted the job and it still didn't work. Then I paused the job on my computer, toggled Bonjour on the printer, then started the job, and it worked.
07-05-2011 03:27 PM
Fully agree with you. Already tried the support here in Brazil and also in US, but without answer as well. It's a shame, since more and more people are using Macs, and HP has a good hardware without proper software (driver), and also cannot provide good support.
The alternative we have is to try other company. Maybe they can provide us better drivers for our Macs.
07-24-2011 11:08 PM - edited 07-24-2011 11:09 PM
Every week now I've been emailing the CEO to ask if this has been fixed. It actually does get a response, the first time someone called me up to follow-up. She then asked me for my serial number. I got annoyed that I would have to go look it up, and anyway, what would be the point, so many others have already been through it. So I told her I wasn't interested in troubleshooting it over the phone with anyone as it would be a waste of my time, that they needed to get the equipment in a lab and go figure it out. Since then I only get canned replies back, but I keep nagging them. Would you like to join the chorus?
Here's the link (http://www.hp.com/hpinfo/execteam/email/ceo/index.
Here's the latest reply that I got (I haven't done it yet this week):
Thank you for writing to HP with your feedback. Your opinion is valued, and we're grateful that you took the time to share your experience with HP. We will be documenting your comments under ST# 8xxxxxxx00 which will be forwarded, as all our communications are, for management review.
If there is an unresolved issue with which you require assistance, do not hesitate to call the HP Executive Customer Relations office at 800-756-0608, option 7, Monday through Friday, 8:00 a.m. to 5:00 p.m., Pacific Time. If you contact us, please be ready to provide the serial number of your Photosmart Plus B210a, so that we are able to further assist and/or route your call to a case manager.
Executive Customer Relations
1-800-756-0608 press Opt 7 on menu
From: External ceo-communication
Sent: Monday, July 18, 2011
Cc: EMAIL ECR
Subject: RE: Feedback to CEO and President Léo Apotheker from Xxxxx Xxxxxxx
Thank you for taking the time to send HP your comments. We sincerely apologize for the difficulties you've experienced.
Your comments have been escalated to the appropriate people within Hewlett-Packard for review.
If you have not been contacted shortly or you need to speak with someone immediately please call our Executive Office in Palo Alto,California, Monday through Friday, between 8:00 AM and 5:00 PM, Pacific Time. Our Telephone number is 1-800-756-0608 Option #7
Your input is important to us and very much appreciated.
CEO Customer Relations
07-25-2011 07:01 PM
I also sent my message to the CEO. I hope more unsatisfied Mac customers also sent their messages, so we can show them that the drivers being provided to our community are really buggy, and giving all Mac users hard time to use those printers.
If you are a Mac user, also facing issues, please also send a message to CEO.
07-26-2011 02:25 AM
So the latest development: I upgraded my MBP to Lion, and I couldn't print for anything. So I did a print system reset like some fine people on these boards have suggested in the past, and now I can't install the HP software because of system incompatibility. I went to the HP site to download the latest driver (assuming that they had it out for Lion) and there's nothing to download, apparently it's all done through AirPrint and the driver should be downloaded from Apple. They say to just add the printer from the Print and Scan window.
Well, guess what, motherbleepers, the printer isn't showing up in the Print and Scan window. So now what?
Read the text below from HP's support site. They've basically disowned any support or development for their product. Read the last bit. To scan, you now have to use the Preview or Image Capture apps, provided by Apple.
HP, you're a bunch of bleepholes. Go bleep yourselves, you bleeping band of bleeptards.
- Press the Power button ( ) to turn on the HP product.
- Connect the HP product to the computer with the USB cable or through your Ethernet (wired) or wireless network, depending on your connection type.NOTE: Wireless printers must be connected to the network first. Add your HP product to your wireless network from the product control panel. Apple Software Update does not provide an installer flow through the setup and install process.
- Click the Apple menu ( ), and then click System Preferences . The System Preferences window opens.
- Click Print & Scan . The Print & Scan window opens.
- Click Add Printer , and then click the name of your HP product.
- The HP product name displays at the bottom of the pane and in the Print Using box. A 'The selected printer software is available from Apple. Click Add to download and add this printer ' message should display.
- Click Add to start the download and setup, and to automatically create the HP printer queue.NOTE: If your product supports scanning, you can use the Preview or the Image Capture application to scan.