Scan File is All Black

[jpa11074]

I tried to install the HP files, but the dates on the HP files still look the same as before and the HP Scan won't open - same error message. Do I need to uninstall the HP software first?

[PrintDoc · Accepted solution]

Sure, you can try that but i don't think it is necessary.  Just use Image Capture.

[jpa11074]

OK - thanks again for the assistance!

[spaceunit]

Hello.
I have the HP Deskjet 4280 and have run the diagnostic tool and everything checks ok. Dispite all efforts, updates and what have you, i cannot get anything other than a completely black result from scan. I am running win7 x64bit ultimate fully updated too.
I also get the same result by using the front panal.
There does not appear to be any other options to correct this problem.

Sincerely Paul.

[Cincsem]

My copy and scan functions don't work, the output is a black page. None of your online solutions work, and when I enter the problem on google I see a plethora of others with the same problem, but no solutions.

[PrintDoc]

If you are using a C309a, let's reset it: Turn the printer off.  Hold the # and 6 keys while and for a few seconds after turning it back on.