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02-22-2012 11:39 AM
OfficeJet 6500A Plus
We have had this all-in-one system for over six months and use it on two Mac computer that run Lion 10.7 and the latest Parallels w/Win 7 Pro. We use both based on requirements. This system prints just fine but scanning is non existent and that was one of the features we liked about the all-in-one that sounded good. Also, we transitionsed to a wireless environment.
Today, I needed something scanned quickly to meet a timeline and as usual it would not work...I have received most of the error messages at one time. I have given up on this...enough days have been wasted on trying to get this to work. Now I need to know, who has a good wireless scanner that just works wirelessly with Mac Lion and Window 7?
02-22-2012 02:02 PM
If you are using Snow Leopard or Lion and have HP software for pre-Snow Leopard (either from a CD not marked as compatible with 10.6 or you recently upgraded to Snow Leopard or Lion and had the HP software on your Mac before you upgraded - even if you did a standard uninstall of the old software or installed new software over the top of it) you must uninstall the software using the 'scrubber' option:
Go to Applications/Hewlett Packard/ click on HP Uninstaller
Click on Continue
Highlight your device on the left pane
Press and hold Control + Alt + Cmd keys on the keyboard simultaneously while you click on Uninstall <<<< This IS the Scrubber Option, there is no button labeled "Scrubber"
There will be a pop up that asks if you are sure you want to uninstall ALL hp software. (At this point, if you continue, any HP printers you have installed will need to be reinstalled)
Click Continue and let it finish
Restart your Mac
Download and install this: support.apple.com/kb/DL907
Now reset the printing system:
- Sys Prefs, Print & Fax
- Right (control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add it. Look for the printer, select it and wait until the "Add" button becomes available. Click it.
Scan using Image Capture in your Applications folder.
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