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Student
sprad
Posts: 1
Member Since: ‎01-20-2013
Message 1 of 275 (18,126 Views)
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Server Connection Error 403.

I have an HP Photosmart 5520 wirelessly connected to a MacBook Air. (Wireless through an Airport Extreme) Everything was working great and now when I try to scan to email I get a "Server Connection Error 403." I have downloaded the latest Apple software drivers for HP and no change. Scan to computer works, but not scan to email. Any advice greatly appreciated.

Student
cinco_hermanos
Posts: 1
Member Since: ‎03-13-2013
Message 2 of 275 (17,900 Views)

Re: Server Connection Error 403.

Were you able to resolve your problem?  I am having the same issues. Please help. Thanks

Distinguished Professor
Kyle_W
Posts: 4,755
Member Since: ‎04-26-2011
Message 3 of 275 (17,744 Views)

Re: Server Connection Error 403.

 

Try the following steps:
 
1. Go to System Preferences > Print & Scan
2.  Right (or control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
3. Select the plus sign to re-add a printer. Select the Default tab on the top of the window. Look for the printer, select it and wait until the "Add" button becomes available. Click it.
 
If I have been helpful or if you’d like to say thanks you can click the white star under my name to give me Kudos.  I really appreciate it!
 
Best of luck,
Kyle

 

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Student
Rastric
Posts: 1
Member Since: ‎04-21-2013
Message 4 of 275 (17,499 Views)

Re: Server Connection Error 403.

My wireless HP Photosmart 5520 Printer is displaying this message:- "Server Connection Error 403."

Scan to email is not working. Please advise a fix. The printer is virtually new and I am very disappointed with it.

Distinguished Professor
Kyle_W
Posts: 4,755
Member Since: ‎04-26-2011
Message 5 of 275 (17,477 Views)

Re: Server Connection Error 403.

 

Follow these steps to perform a hard reset on printer.

 

1. Press the Power button to turn on the product.

2. With the product turned on, disconnect the power cord from the rear of the product.

3. Unplug the power cord from the wall outlet.

4. Wait at least 15 seconds.

5. Plug the power cord back into the wall outlet.

6. Reconnect the power cord to the rear of the product.

7. If the product does not turn on by itself, press the power button to turn it on.

 

Try that and let me know if it helps!

 

Best of luck,

Kyle

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LVC Honor Student
Honor Student
LVC
Posts: 3
Member Since: ‎04-22-2013
Message 6 of 275 (17,471 Views)

Re: Server Connection Error 403.

I have tried to the 2 solutions given for the server connection error 403, but they don't work (disconnecting power cord and deleting and reloading the printer).

I am trying to use the scan to email option on my 5520 printer.  I have been continually getting a failure to connect to

server error.  Now I'm getting a scan failed error.

 

Scan to email worked the last time I used it (6 weeks ago), nothing has changed, but it doesn't work now.

How can I fix this?

 

Thanks for your help.

Distinguished Professor
Kyle_W
Posts: 4,755
Member Since: ‎04-26-2011
Message 7 of 275 (17,451 Views)

Re: Server Connection Error 403.

What happens when you try to scan directly to the computer?

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LVC Honor Student
Honor Student
LVC
Posts: 3
Member Since: ‎04-22-2013
Message 8 of 275 (17,446 Views)

Re: Server Connection Error 403.

Hi,

 

The scanner does work with my computer.  The scan to email function doesn't work.  I repeatedly get the "server connection error:403" with the message "There was a problem connecting to the server. Touch Retry to connect again or OK to exit."

 

My printer is connected to the internet, so no trouble there.  I was given this printer as a gift for Christmas 4 months ago, I have only been able to get the scan to email functon to work about 5 times and that was weeks ago.  Now the norm seems to be the problem connecting to the server.  Touching "Retry" never works.

 

Your help is appreciated.

Distinguished Professor
Kyle_W
Posts: 4,755
Member Since: ‎04-26-2011
Message 9 of 275 (17,425 Views)

Re: Server Connection Error 403.

I think there was an issue with Scan to Email in general, but it should be resolved now. If not, you best bet is to download the "Scan to Email" app available on the printer and that should get everything working for you again!

 

Best of luck,

Kyle

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Student
vashoncandy
Posts: 1
Member Since: ‎05-22-2013
Message 10 of 275 (17,124 Views)

Re: Server Connection Error 403.

Thanks, it worked!
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