Question
Server Connection Error 403.
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Top Student
Forkner2
Posts: 8
Member Since: ‎11-06-2013
Message 181 of 275 (406 Views)

Re: Server Connection Error 403.

Server Connection Error 403

HP Support Agent
Mrstenter
Posts: 6,801
Member Since: ‎09-02-2013
Message 182 of 275 (402 Views)

Re: Server Connection Error 403.

Hey Forkner2,

 

 

Restart the computer, printer, and network router
Can you scan to computer?

 

How is the Printer connect to the Mac?

 

What happens if you just try to Scan not to Email?

 

On the Apple
On the upper left corner of the computer desktop, click the Apple menu icon Click on Software Updates.

Do any Updates with Printer or Scanner software.

Restart the Computer when completed.

 

Let me know.

 


Thanks

 

 

 

 

 

 

 

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

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Mrs.Tenter
I work on behalf of HP
Top Student
Forkner2
Posts: 8
Member Since: ‎11-06-2013
Message 183 of 275 (395 Views)

Re: Server Connection Error 403.

The printer is connected to the Mac on a wireless network.  I can scan from the printer to the computer just fine as before.  The software on the Mac is updated and I restarted the computer.  I continue to get the server connection error 403 when I try to scan to email.

HP Support Agent
Mrstenter
Posts: 6,801
Member Since: ‎09-02-2013
Message 184 of 275 (392 Views)

Re: Server Connection Error 403.

Hey Forkner2,
 
  1. Use one of the following methods to open HP Utility .
    • On the Dock, click the HP Utility icon.
    • Double-click the hard drive icon, click Applications , double-click the HP folder, and then double-click HP Utility .
  2. Click Scan to Email , and then click Begin Scan to E-mail Setup . The printer's Embedded Web Server launches in a new window.
  1. Click the Scan tab, and then click Scan to E-mail Setup .
  2. Click Outgoing E-mail Profile .
  3. Click New , and then enter your email address.
  4. Enter an email profile display name. This is the name that will display on the printer control panel for the email profile.
  5. Enter or confirm the correct SMTP server and SMTP port information.
  6. If you typically need to enter a user name and password to log into your email account, enter that information into the email authentication fields, and then click Next .
  7. Enter a security pin to restrict access to this email profile from the printer control panel, if desired.
  8. Set the size for email files and specify Auto CC, if desired.
  9. Click Save DO not Test.
This should help.
 
Thanks
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Mrs.Tenter
I work on behalf of HP
Top Student
Forkner2
Posts: 8
Member Since: ‎11-06-2013
Message 185 of 275 (387 Views)

Re: Server Connection Error 403.

Scan to email is not an option on the HP Utility.  Scan to computer is the only option.  Please be aware it was never an option when the printer use to perform scan to email just fine.

HP Support Agent
Mrstenter
Posts: 6,801
Member Since: ‎09-02-2013
Message 186 of 275 (378 Views)

Re: Server Connection Error 403.

Hey Forkner2,

 

Hp provides an App for Scan to Email. With the Scan to Email app, two steps and you’re done! Simply select or enter an email then touch scan. Here is a document on this.

 

https://h30495.www3.hp.com/detail/1532.2

 

Thanks

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Mrs.Tenter
I work on behalf of HP
Top Student
Forkner2
Posts: 8
Member Since: ‎11-06-2013
Message 187 of 275 (364 Views)

Re: Server Connection Error 403.

I have the app.  I am getting server error 403.  Please address this problem.

Honor Student
RGS13
Posts: 2
Member Since: ‎11-08-2013
Message 188 of 275 (358 Views)

Re: Server Connection Error 403.

Kyle - could you please send me the fix for the 403 error? I appreciate your help.

Honor Student
RGS13
Posts: 2
Member Since: ‎11-08-2013
Message 189 of 275 (356 Views)

Re: Server Connection Error 403.

Torike, Could you please forward the 403 error fix insotruction to me. I am having the same problem with my 5520 printer.

 

Thank you

HP Support Agent
Mrstenter
Posts: 6,801
Member Since: ‎09-02-2013
Message 190 of 275 (355 Views)

Re: Server Connection Error 403.

Hi Forkner2,

 

You must first enable Web Services to use ePrint. The way to enable Web Services varies by printer. Click the Plus sign next to your printer type for instructions.
 

Step one: Print and evaluate a network configuration page

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03312003&cc=us&dlc=en&lc=en&product=5169041&tmp...

Step two: Enter the printer proxy information into the EWS

here is a document to find this information and show you how.

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03313771&cc=us&dlc=en&lc=en&product=5169041&tmp...

 

If you put it in the Address bar of safari what do you see?
 
 
Thanks
 
 
 

 

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Mrs.Tenter
I work on behalf of HP
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