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08-28-2009 10:10 PM
My wife and I bought an AIO 2820 last year. It was new then, so I would expect continued software support for it. It appears not to be on Apples supported scanner list (but it is a supported printer), and I can't find out if HP has anything to help me. I didn't even consider it wouldn't be supported when I upgraded this afternoon, and now I can't scan.
What can I do?
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09-01-2009 07:33 AM
I have a similar problem - none of the 4 computers on our network can now scan. However, only three of them have so far been upgraded to Snow Leopard. The fourth machine remains on Leopard 10.5.8, but also will not scan. Even with the other computers turned off. I must admit to being seriously puzzled and have much of the day so far trying to figure out what has gone wrong. Some of our network is supported by Devolo dLan "ethernet over power", and those have had a firmware upgrade since I last scanned also. I have also turned over our spare computing capacity to the running of climate models (using BOINC). HP will presumably have a new driver out for 10.6 shortly, assuming that this is one of the problems. However, looks like at least one additional problem at this end which will take some tracking down.
In the meantime, the USB port on the printer works fine for scanning & this is what I have been using so far today. It is a bit of a pain, but the only interim solution I have,
09-01-2009 08:01 AM
It's great that you paid the extra money for the ethernet interface, and then can fall back to USB. Not an option I have in my situation.
The upgrade to Snow Leopard was the only thing that changed in my situation before I lost my ability to scan.
Given the length of the beta, and how public it was, I'm exceptionally disappointed in HP. In the mid 90s, they earned my trust as a brand name for support and build quality. Snow Leopard brings the support part into question. When I coughed up the money for this printer, I expected day one support for such "service packs" as everyone is calling Snow Leopard.
09-03-2009 07:24 AM
Argh! I have the same problem. Just upgraded to Snow Leopard and the scanning on the HP2820 doesn't work. When I launch HPScan the scanner is grayed out.
Have you found a solution?
09-12-2009 10:15 AM
I found this problem this morning & spent an hour or so on our Macbooks trying to figure it out.
OSX includes the printer driver - not the scanner drivers.
In the end I uninstalled the drivers from my wifes machine and resinstalled the Leopard drivers - the scanner fired up.
09-12-2009 10:45 AM
09-22-2009 10:10 PM
Thanks for this solution. Would you please clarify, though, if you removed the printer drivers and/or the scanner drivers? If you removed the scanner drivers, how did you do that?