Trouble printing with HP Photosmart 6520 e-All-in-one while on Mac (1589 Views)
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Honor Student
MJDeBole
Posts: 2
Registered: ‎01-07-2013
Message 1 of 5 (1,589 Views)
Accepted Solution

Trouble printing with HP Photosmart 6520 e-All-in-one while on Mac

Hi!

I just successfully registered and connected via WiFi to my new HP Photosmart 6520 e-All-in-one pritner. I even printed the alignment and test page successfully.

When I tried to print documents in Word, Adobe PDF, and TextEdit, the same result occurs each time. The first page that prints has text regarding my Mac such as:

%!PS-Adobe-3.0
        %APL_DSC_Encoding: UTF8
                             %APLProducer: (Version 10.8.2 (Build 12C60)

And then many many many blank pages start printing after that. WHAT GIVES!?!

             
I am using a MacBook Pro with OSX Version 10.8.2 and have tried restarting both my printer and computer several times without success. Any help with this would be much appreciated!


Provost
PrintDoc
Posts: 20,135
Registered: ‎08-19-2009
Message 2 of 5 (1,580 Views)

Re: Trouble printing with HP Photosmart 6520 e-All-in-one while on Mac

Download and install this: http://support.apple.com/kb/DL907

Restart your Mac.

 

Reset the printing system:

- Go to System Preferences > Print & Scan
- Right (or control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and then next to the "Use" pulldown, select the printer model (not AirPrint). Wait until the "Add" button becomes available. Click it.

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Say thanks by clicking "Kudos" on the left in the post that helped you.

I am employed by HP
Honor Student
MJDeBole
Posts: 2
Registered: ‎01-07-2013
Message 3 of 5 (1,572 Views)

Re: Trouble printing with HP Photosmart 6520 e-All-in-one while on Mac

Thank you!! Needed that Apple upgrade!
Student
MACandHPuser
Posts: 1
Registered: ‎05-23-2013
Message 4 of 5 (1,307 Views)

Re: Trouble printing with HP Photosmart 6520 e-All-in-one while on Mac

I'M JUST TRYING TO GET SET UP AND SCAN TO COMPUTER ISN'T WORKING YET AS THE PRINTER IS ASKING ME TO ENSURE THE PRINTER SOFTWARE IS INSTALLED ON YOUR COMPUTER WHICH I GUESS IT'S NOT AND THEN THAT "SCAN TO COMPUTER" IS ENABLED VIA THE PRINTER SOFTWARE

 

WHERE TO START ON THIS PLEASE?

 

I'M A RELATIVELY NEW MAC USER AND NOW RELY ON MY MACBOOK AIR (NO DISK DRIVE) SO NEED SOME HELP IN DOWNLOADING WHATEVER I NEED AND THEN IN SETTING UP THIS PRINTER WHICH I JUST BOUGHT 

 

THANKS IN ADVANCE!

Distinguished Professor
Kyle_W
Posts: 4,755
Registered: ‎04-26-2011
Message 5 of 5 (1,300 Views)

Re: Trouble printing with HP Photosmart 6520 e-All-in-one while on Mac

MACandHPuser,

 

What version of OS X are you using? Do you have the printer connected through the network or is it connected by USB?

 

Answer these questions for me and I'll see what I can do for you.

 

Thanks,

Kyle

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