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04-05-2012 07:39 PM - edited 04-05-2012 08:38 PM
Oh man, where do I begin? Maybe by telling you that the last few hours have been the worst user experience I’ve had in a very very long time! And that comes from someone who has been dealing with computers for the last 25+ years, going back to DOS and Win 2.1, early Macs, Amigas and what not. Anyway, here’s what’s happening:
Last night I bought a Deskjet 3070A to replace the Photosmart printer that kept rejecting the black ink cartridge after a while, again and again. And even though I’ve been using (and even recommending) HP printers for a long time now that last one actually made me think I should buy some other brand this time. But since we have all kinds of iOS devices here and the HP printers basically still are the only ones supporting AirPrint I caved and bought another one — the HP 3070A this time. I’ve unpacked that hellish piece of hardware almost five hours ago and have struggled with it for the last four or so!
After having installed the cartridges I downloaded the latest software from the HP website, installed it and configured the printer for wireless usage. Everything seemed to be going well. I then ran Apple’s own Software Update and it showed me that there was an update for the HP printer drivers available and I installed that as well. Everything still worked fine. I tried printing over the network and it worked fine. Thus far it had been a painless procedure. Then I tried out to print to it from the iPad — and the pain and torture began!
First the iPad just showed that it couldn’t find any available AirPrint devices. I thought it might be some small glitch and went back to the Mac OS X Print Center to check the printer again only to realize that even though it showed up there as connected it really wasn’t. When I tried to check ink status it said there was no information available. When I tried to print it told me the printer wasn’t connected. The HP Utility app did communicate with the printer only to tell me that it was an unknown device. The only thing that solved this problem was removing the printer from Print Center, then restarting it and then adding it back again. Then I tried scanning through Print Center and as soon as I tried to edit scan setting the app totally froze and had to be force-quit. Which again led to the printer showing up but not being reachable, then having to be deleted, restarted and re-added once again. Basically every time anything went wrong - which it did a lot - I had to do these steps all over again. Like whenever I changed something and gave AirPrint another try the printer started playing dead all over. Again and again. I have no idea why trying to print to it from an iOS device totally kills the stupid thing. And I have no idea why it won’t show up on any of my iOS devices either.
Oh, and having read some of the recommendations about updating the wireless router, setting it to channel 11 and what not I did that as well. Although I must say that I don’t think people should even have to do that — if everything else on the network runs just fine except for the HP printer it’s not the router’s fault, it’s the printers. Also the majority of users wouldn’t even know what to do, the’d just want things to work. Which they don’t. But anyway, I did all the router setup and so on but it made no difference: AirPrint still does’t work and trying to use it still kills the printer completely forcing me to delete it, restart it, add it again. And again. Man, I am so frustrated, this really shouldn’t be such a mess nowadays!?
Bottomline: Not only am I not able to use AirPrint (the only reason why I bought the printer in the first place) but every attempt to do so makes it completely unusable and leads to a laborious revival process!
Unfortunately due to Easter I’ll have to wait until next Tuesday before I can contact HP support or return this piece of **** to the store and get something else instead. As nice as it would have been using AirPrint directly there’s always apps like Printopia to work around that. Right now I have the feeling that I’ve done everything that could be done and after four hours of fiddling around I’m just exhausted. Sorry for this long rant but it just blows my mind that something that should be a simple task in the year 2012 turned out to be such a horrible chore. It may not sound like it but I’d still appreciate any assistance you guys can offer to maybe fix this thing but I really doubt that that’s even possible.
P.S. For those of you who still want to try to help: Mac OS X 10.7.3 on a Mac mini, a D-Link DIR-615 router, all iOS devices running iOS 5.1
04-05-2012 09:46 PM
Make sure the router firmware is updated.
Next, let's make sure the printer has updated firmware (from its front panel Web Services menu).
Finally, if that does not fix it, let's set a static IP address and its own DNS for the printer:
- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') to 250
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway.
- Enter 126.96.36.199 for the first DNS and 188.8.131.52 for the second DNS.
- Click 'Apply'.
Now, shut down the router and printer, start the router, wait, then start the printer.
After this you may need to redo 'Add a Printer' using the new IP address.
Say "Thanks" by clicking the Kudos star in the post that helped you.
I am employed by HP
04-06-2012 07:53 AM - edited 04-06-2012 08:04 AM
Hey PrintDoc, thanks for your reply!
While I really appreciate your help (and I honestly do) your suggestions really stunned me at first. A manual IP address for the printer? Really?! People shouldn't have to do things like that nowadays. And while I am tech-savvy enough to do it I wonder what the many many tegular users out there are supposed to do…
Anyway, let's go through your list:
> Make sure the router firmware is updated.
I already did that, as mentioned in my opening post.
> Next, let's make sure the printer has updated firmware (from its front panel Web Services menu).
Did that as well.
> Finally, if that does not fix it, let's set a static IP address and its own DNS for the printer:
Oh boy, you really mean it, don't you?!
Anyway, despite my reluctance and frustration I wanted to give this a try so I did it, followed your instructions to the letter and actually assigned a manual IP address to the printer. Resbooted everything and then tried again. Would you like to know what has changed? Nothing!
Every single iOS device still shows that there is no AirPrint device available, I still can't print over AirPrint, every single attempt to do so still makes the printer totally unresponsive, forcing me to restart it and usually delete and add it again.
Does anyone an HP seriously think that this is an acceptable user experience?! I hope not.
So while I'm really grateful for your attempt to help me solve this issue I am just so extremely frustrated that I give up. This shouldn't be so hard. It just shouldn't. I will return this clunker and either just get my money back or buy some other printer, I don't know. What I do know is that this was my last HP printer ever. I've been a loyal customer for 15+ years but they've finally lost me.
Thanks again and have a great Easter weekend!
EDIT: I actually changed the IP address again and rebotted everything and while AirPrint still isn't available on any iOS device now at least trying to use it doesn't make the printer unusable from the Mac, it "sticks" now -- but that's all. No AirPrint is still a dealbreaker and all this hassle and frustration has worn me down, ths thing goes back to the store first thing in the morning.
04-06-2012 08:49 AM
Okay, just because I seem to be bored and kinda masochistic I fiddled around some more and here's an update:
While trying all kinds of other optionsI used the printer's web interface to de-activate Bonjour services and then re-activate them again -- and for the first time ever it showed up on an iOS device! And for the first time ever i was able to print to it via AirPrint using an iOS device! And that was it. I was able to do it once. Every other attempt either resulted in a message that the printer wasn't available or it just attempted to print but nothing ever happened.
After restarting the printer I was able to repeat the whole procedure: it showed up on the iOS devices again, I could print to it, just once. As soon as I tried again it failed. Every single time.
So even though it doesn't really matter anymore and I've made up my mind to return it I just wanted to let you know that I have really tried everything and it's not the Mac's fault, it is not the router's fault, it is not a problem with any of the iOS devices -- it's the printer that isn't working properly and causing all these problems. That's all.
04-06-2012 09:32 AM
From your description of the problem this sounds like a router problem. You can find others having trouble with your d-link router and Bonjour:
04-09-2012 03:18 PM
Okay, so even though it doesn't really matter anymore I I still feel like I need to reply to that last post. Again, I assume you are trying to help but again with the router? Seriously?! I'm stunned by the fact that no-one in here says anything like "Oh man, that's really a bad experience and shouldn't be happening. We'll forward it to HP so that they can fix it". Instead everbody is like "Meh, it's the router, you should sepned a few more hours fiddling around with all kinds of network settings, IP addresses and DNS setup". Okay then…
1. The router discussed in the D-Link forum is a DIR-655 while mine is a DIR-615. Different devices, different firmware, different behaviour. The DIR-615 is being given out by KDG, Germany's biggest cable provider, to their cable broadband customers so there are many of these things all over the country. Not once have I heard of any serious problems with the device -- not on the KDG forums, not in any Mac or Apple forum, not anywhere else on the web. So how exacty is the DeskJet 3070A not working properly supposed to be the router's fault?
2. I have been using that router for about a year now and it has been working fine from day one. And that includes Bonjour services as well, actually I have 2 different Macs, 3 iOS devices, 2 game consoles and the cablebox all connecting to this router and all of them communicating flawlessly. Even my 4 year old HP Photosmart worked fine with it all the time. So when ever single piece of hardware works just fine with the router except for the DeskJet30710A how is the router to blame?! Yes, there seems to be some problem with the DeskJet communicating with the router or the network in general but when none of the other components have that kind of problem how is it the roiter's fault?!
3. And last but not least: the new printer that I bought after returning the DeskJet3070A to the store also works flawlessly with this very same router! Setting it up took only a few minutes, it's connected to the wireless network, printing and scanning wirelessly from both Macs works -- and so does printing directly to it via AirPrint from any single iOS device! So can someone at HP please explain to me how it is the router's fault that the DeskJet 3070A didn't?! Or why they think it's good idea to make people waste their time setting up static manual IP addresses and individual DNS settings for a printer that's supposed to work out of the box?!
Anyway, as I said before it doesn't really matter anymore. I've returned the printer and bought another one by a different manufacturer and everything works fine now. HP probably doesn't care that they've lost a loyal customer who has been buying and recommedning their products for over 15 years now and i don't care about their products anymore. The HP DeskJet 3070A was my last HP printer. Ever.
04-09-2012 06:46 PM
Here are a couple of threads about problems with the 615 and Bonjour. They include a couple of possible fixes.
09-09-2012 11:45 PM
I beg to differ. Bought the HP 3070a and have it running in less than 10 minutes, following all the setup instructions step by step. Frankly, I was worried after reading this thread right after I bought the printer. I encountered no problem whatsoever. I didn't even update the firmware of my router, TP Link MR 3420 ver1.2 The AirPrint was working fine but the connection was not stable. Did some googling to solve this problem, just set the router channel to 11. Voilla, everything is working now. The sound was rather loud and annoying though. Really, it's value for money.