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travels
Posts: 2
Member Since: ‎02-08-2012
Message 1 of 18 (9,710 Views)
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Unable to Completely Scan Legal Size Documents with Officejet Pro 8600 Plus

I am trying scan legal sized documents on my new Officejet Pro 8600 Plus. I have reviewed the forums, and this has been a recurring problem in the past (see link---  http://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/Scanning-Legal-Size-Documents/m-p/35416#M14...   ), but does not appear to be resolved. Whether I use the document feeder or the glass, the document is cut off at the bottom, and appears to be stopping at the 'A4' size, vs. legal. I cannot locate any setting on the scanner itself, or in the HP Utility software to change this, or even to be able to identify the current setting, if it is one. 

 

I am using a Mac Pro, system 10.6.8, just installed and started using the printer a couple of days ago, and everything is up to date software-wise. Everything else on this machine has been working beautifully. 

 

Can anyone identify what's going on here and how to correct it?

 

Thanks for your help--I specifically chose this particular unit over the next model down due to the legal sized glass/bed, and if I can't use it to scan legal docs, well, that's a problem. Thanks for your help!

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ShlomiL
Posts: 9,935
Member Since: ‎01-03-2011
Message 2 of 18 (9,684 Views)

Re: Unable to Completely Scan Legal Size Documents with Officejet Pro 8600 Plus

Hello,

Please try the following steps:

 

1. Open the HP Utility and select your device.
2. From Scan Settings open the "Scan to Computer".
3. Click the "Scan Tasks" tab.
4. Select the Scan Shortcut used to scan, then click Edit.
5. In the section of Scan from an HP Device click on the blue triangle to enlarge the menu.
6. From the enlarged menu now open the drop-down menu next to Crop To and set as None.
7. Click OK and try scanning again.

Please let me know of any change,
Shlomi

Say thanks by clicking the Kudos Star in the post.
If my post resolved your problem, please mark it as as Accepted Solution :smileyhappy:
Honor Student
travels
Posts: 2
Member Since: ‎02-08-2012
Message 3 of 18 (9,675 Views)

Re: Unable to Completely Scan Legal Size Documents with Officejet Pro 8600 Plus

Thank you! I had been to that spot in the HP Utility, but had not found that particular path/setting. Works perfectly now, and your response is much appreciated for its clarity, and for its timeliness.

 

Thanks again!

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ShlomiL
Posts: 9,935
Member Since: ‎01-03-2011
Message 4 of 18 (9,670 Views)

Re: Unable to Completely Scan Legal Size Documents with Officejet Pro 8600 Plus

You are welcome !!

It was a pleasure to assist you, even more to know you managed to solve the problem :smileywink:

Say thanks by clicking the Kudos Star in the post.
If my post resolved your problem, please mark it as as Accepted Solution :smileyhappy:
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MTC126
Posts: 1
Member Since: ‎02-14-2012
Message 5 of 18 (9,622 Views)

Re: Unable to Completely Scan Legal Size Documents with Officejet Pro 8600 Plus

I am having the same trouble however i cannot find the HP Utitliy

Honor Student
Z4C93g
Posts: 2
Member Since: ‎06-11-2012
Message 6 of 18 (9,120 Views)

Re: Unable to Completely Scan Legal Size Documents with Officejet Pro 8600 Plus

I cannot locate the "Scan tasks" tab on my printer. I go to the Scan icon. Then push the Computer icon. I Select Computer and push the USER (USB) icon. All that comes up is the six options of how you want to scan it: Save as PDF, etc. Any ideas how I can fix my printer? I also bought this printer for the capability for scanning legal documents.

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DRCpage
Posts: 6
Member Since: ‎10-10-2012
Message 7 of 18 (7,113 Views)

Re: Unable to Completely Scan Legal Size Documents with Officejet Pro 8600 Plus

I had the same problem and this set of instructions worked great.
Thanks
Honor Student
Mitch
Posts: 4
Member Since: ‎01-03-2009
Message 8 of 18 (6,672 Views)

Re: Unable to Completely Scan Legal Size Documents with Officejet Pro 8600 Plus

Great! Now how/where in the world do I find the "HP Utility"?
Student
Ackerman
Posts: 1
Member Since: ‎03-19-2013
Message 9 of 18 (6,271 Views)

Re: Unable to Completely Scan Legal Size Documents with Officejet Pro 8600 Plus

I found mine on the Launchpad
Top Student
Oceaneagle
Posts: 7
Member Since: ‎04-04-2013
Message 10 of 18 (6,057 Views)

Re: Unable to Completely Scan Legal Size Documents with Officejet Pro 8600 Plus

8600 cuts off legal documents.  Shlomil's posting on 2/9/12 does not sound right.  He says to start by "Open the HP Utility."  Where's that?  The printer icon?  The printers icon on MS?  Start where exactly? 

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