HP Support Forums
Join in the conversation.
02-17-2012 11:58 AM
Let's reset the printing system:
- Go to System Preferences > Print & Scan
- Right (or control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and wait until the "Add" button becomes available. Click it.
Say "Thanks" by clicking the Kudos star in the post that helped you.
I am employed by HP
02-17-2012 01:22 PM
If the printer does not appear when clicking the Plus button, I would also recommnd you to unplug the router for 30 seconds and then check for any change.
If my post resolved your problem, please mark it as as Accepted Solution
02-25-2012 08:43 PM
Please perform the below step if you connect the printer wirelessly
Disconnect the power cord, then press and hold the power button for 60 seconds and then release the power button while power cord is unplug, it will clear the static electricity of printer.
Then touch the wrench icon on the printer touch screen -- Web service Menu-- Check for product updates
Then print a configuration page : touch wrench icon --> Wireless Menu -- Display Network Configuration -- Print Info
Check the IP address and Network Name
Please check the Network Name selected in your Mac,
Click on the WIreless Radio / Wireless Strength icon from right side top of your Mac computer screen -- check whether the same network got the check mark.
Then open new safari browser in your mac , click on the address bar and enter the printer IP address and hit enter
check whether you are able to view printer information page
if you are able then open Print and Scan window
Click on Plus Sign -- wait for few minutes, you will see printer listed as Bonjour Multifunction under kind -- select it and then click on Add
Say thanks by clicking the Kudos Star in the post.
If my post resolved your problem, please mark it as as Accepted Solution : )