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Unable to add printer (166 Views)
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Student
Fredendall
Posts: 1
Registered: ‎02-17-2012
Message 1 of 4 (166 Views)

Unable to add printer

HP 7510 and Macpro    previously worked fine but today not connected so  I deleted  HP 7510   printer but now unable to add it back

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Provost
PrintDoc
Posts: 18,927
Registered: ‎08-19-2009
Message 2 of 4 (148 Views)

Re: Unable to add printer

Let's reset the printing system:

- Go to System Preferences > Print & Scan
- Right (or control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and wait until the "Add" button becomes available. Click it.

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I am employed by HP
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Regents Professor
ShlomiL
Posts: 6,954
Registered: ‎01-03-2011
Message 3 of 4 (146 Views)

Re: Unable to add printer

If the printer does not appear when clicking the Plus button, I would also recommnd you to unplug the router for 30 seconds and then check for any change.

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Teacher
JustinNS
Posts: 109
Registered: ‎02-22-2012
Message 4 of 4 (117 Views)

Re: Unable to add printer

Hi

 

Please perform the below step if you connect the printer wirelessly

 

Disconnect the power cord, then press and hold the power button for 60 seconds and then release the power button while power cord is unplug, it will clear the static electricity of printer.

 

Then touch the wrench icon on the printer touch screen -- Web service Menu-- Check for product updates

 

Then print a configuration page : touch wrench icon --> Wireless Menu -- Display Network Configuration -- Print Info

 

Check the IP address and Network Name

 

Please check the Network Name selected in  your Mac,

 

Click on the WIreless Radio / Wireless Strength icon from right side top of your Mac computer screen -- check whether the same network got the check mark.

 

Then open new safari browser in your mac , click on the address bar and enter the printer IP address and hit enter

 

check whether you are able to view printer information page

if you are able then open Print and Scan window

 

Click on Plus Sign -- wait for few minutes, you will see printer listed as Bonjour Multifunction under kind -- select it and then click on Add

 

Regards
Justin
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