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Unable to scan into into CS3 directly with Mountain Lion 10.8 Mac (166 Views)
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zulu67 Honor Student
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zulu67
Posts: 2
Registered: ‎08-16-2012
Message 1 of 3 (166 Views)
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Unable to scan into into CS3 directly with Mountain Lion 10.8 Mac

‎08-16-2012 12:56 PM

Hp Officejet J4680.  Ser.CN9C5060HF

Mac 10.8

Recent update from HP

 

Recently changed from Tiger 10.4 directly to M.Lion 10.8.  No probs scanning in the past.  Getting error message as follows: 

Could not complete the import command because of a problem with the acquisition module whilst scanning into CS3.

 

Does this mean that my printer/driver/s are no longer compatable with 10.8?  I can scan in other areas/programmes but not this one or in Office 2011 it appears.  It's rather like having a horn but not being able to use it.

 

Is this something HP can help and advise me on please?

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ShlomiL
Posts: 6,969
Registered: ‎01-03-2011
Message 2 of 3 (127 Views)
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Re: Unable to scan into into CS3 directly with Mountain Lion 10.8 Mac

‎08-19-2012 03:05 AM

Hi,

The drivers for your printer for ML provided by Apple via Apple Software Update.

The provided software only include ICA-Compliant scan interface (As well as almost any HP software solution provided for Lion or above).

 

As CS3 only support Twain-Compliant devices, therefore you cannot scan directly via Adobe Software..

 

You may scan using any ICA-Compliant software as Image Capture, Preview, Print & Scan, etc.

Then you may launch the scanned file using CS3.

 

Regards,

Shlomi

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zulu67 Honor Student
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zulu67
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Registered: ‎08-16-2012
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Re: Unable to scan into into CS3 directly with Mountain Lion 10.8 Mac

‎09-07-2012 02:22 AM

Sorry this took so long. Thank you for your reply. Now understanding my problem.

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