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08-16-2012 12:56 PM
Hp Officejet J4680. Ser.CN9C5060HF
Recent update from HP
Recently changed from Tiger 10.4 directly to M.Lion 10.8. No probs scanning in the past. Getting error message as follows:
Could not complete the import command because of a problem with the acquisition module whilst scanning into CS3.
Does this mean that my printer/driver/s are no longer compatable with 10.8? I can scan in other areas/programmes but not this one or in Office 2011 it appears. It's rather like having a horn but not being able to use it.
Is this something HP can help and advise me on please?
Solved! Go to Solution.
08-19-2012 03:05 AM
The drivers for your printer for ML provided by Apple via Apple Software Update.
The provided software only include ICA-Compliant scan interface (As well as almost any HP software solution provided for Lion or above).
As CS3 only support Twain-Compliant devices, therefore you cannot scan directly via Adobe Software..
You may scan using any ICA-Compliant software as Image Capture, Preview, Print & Scan, etc.
Then you may launch the scanned file using CS3.
If my post resolved your problem, please mark it as as Accepted Solution