Want Good Answers, Ask Good Questions

[DaniW]

 

Following are some tips to get the best responses in the forum:   

• Search before posting  Use the "Search" box to see if someone has already asked and answered your question.

• Use the Forum, not email  This way others can contribute to and benefit from the answers.

• Write good titles  Put a short problem description as well as your printer model in the title.

• Provide details  Be sure to give relevant information including:
  • Problem Description
  • Printer Model
  • Operating System  (including service pack revision)
  • Connection Method - USB, Hardwired LAN, Wireless?
  • Error messages - on printer screen and/or computer, any blinking light patterns.  

• Watch for Feedback   Subscribe to email updates for your question and/or check your question frequently for responses.  Answer promptly any requests for additional information.

• Say "Thanks".  When you get an answer to your problem acknowledge the solution.  If the answer is helpful mark it with "Kudos" by clicking on the kudos button.  If your problem is solved then mark it as solved.  This will help others with similar issues find the solution.

[Northwest-John]

Dear DaniW, 

Please forgive me if I'm stretching the protocols here by writing you in your capacity as HP forum administrator, but I'm dealing with what seems to be a fairly simple problem with my LaserJet 1300 (unable to access printer settings to increase print density), and for the life of me I've been unable get in touch with anyone in tech support at your fine company, I can't find a thing anywhere on HP's help sites that helps, nor have I been able to connect with any tech support by phone or online chat to even discuss the problem. Note: When I called HP's tech support, after a long Q&A with your automated system, I got "We no longer support that item." This seems hard to believe, given the popularity of the 1300 series. I probably spent two hours searching for help. 

I'm a journalist and author, I write for a living, and I have a time-sensitive need to print a 300 page book and send to a publisher early next week. So, in a word, Help!

My posting on this forum was yesterday, Jan. 16th, my forum name is Northwest-John. LaserJet 1300 is mentioned in the subject line.

Any assistance you may be able to provide would be greatly appreciated. Thanks! 

[DaniW]

John

Apologies for missing your comment here

Please contact HP at the following link

Contact HP WW

This forum is a user to user support community

Thanks & regards

[andmalc]

This forum really needs a FAQ since the same questions are asked over and over again, for example:

Can print but not scan from Leopard on my pre-2008 All-in-One: download HP software updated  for 10.5 if available.

Can't see all print options on Leopard: click on black triangle beside printer name in Print dialog for show expanded print settings window.  The print settings dropdown is in the centre of this window.

How to print photos from photo paper tray using IPhoto: need to select photo tray from the Source dropdown under the Paper Type/Quality print setting.  This setting is normally hidden under Leopard (see above).

Various print issues under Tiger or Leopard: do Reset Print System (http://support.apple.com/kb/HT1341)

Can print but not scan via USB connection to a router: not possible

[LeeS]

DanW

You say if I want a good answer, ask a good question, well I'll ask a very good question and I'll bet you can't give me a good answer.  Question:  WHEN IS HP FINALLY GOING TO DELIVER THE SCANJET DRIVERS THAT THEY PROMISED OVER 3 MONTHS AGO?  Now, if you can give all of us that are waiting a GOOD ANSWER, we all would be very appreciative.