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03-28-2010 05:52 PM
...when printing dense text (e.g., Excel spreadsheet pages) on a new Photosmart C4480 using OS 10.3.9 from my eMac. I can't find a "HP Printer Toolbox" (see previous post), or I might try cleaning the cartridge heads, something I've never had to do in my life.
03-29-2010 04:46 AM
Check out the link below. Let me know if this works and was your problem.
03-29-2010 07:01 AM
The paper type in the Excel print dialog was preset to photo paper (I didn't do it, I swear). Changing it to HP inkjet paper seems to have cured the problem, after brief experimentation. Changing color to "grayscale" ("b&w only" isn't one of my options) and quality to "best", other suggestions, don't seem to be necessary.
My other problem hasn't been replied to yet. I have no "HP Printer Toolbox" in my Utilities folder, my HP folder, or anywhere else the Finder can find it. I have tried loading the latest software from the HP website, but the Toolbox doesn't show up. Without it, I can find no simple way to check ink levels or get a procedure to clean cartridge heads. My OS (10.3.9) is old but is suppoed to be printer-compatible. Is there any way to get a pdf printout of the appropriate "Toolbox" files?
03-29-2010 07:56 AM
The Printer Toolbox can also be opened from the Print Properties dialog box. In the Print Properties dialog box, select Printing Preferences , click the Features tab, and then click Printer Services .
Did you try it this way?
03-29-2010 08:19 AM
I print most often from Office 2004. None of the Office 2004 print menus have any of the tabs you mention: "Print Properties", "Printing Prferences", "Features", "Printer Services" -- none are there by those names, altho most of the choices you mention can be found, if by other names. Are you looking at a Windows machine, by any chance? I'm running OS 10.3.9 on an eMac. My printer is a new Photosmart C4480. I'd appreciate some device-specific advice.
I do have one "HP Printer Toolbox" application on my hard drive. It's an old OS 9 program, and is (literally) empty -- it contains no printers.
Your help is appreciated.
03-29-2010 07:45 PM
After surfing the net for a little while, I found several different things.
- Are you using Adobe Flash Player at all? If so, I heard that you should update to the latest version. Believe it or not, it has something to do with your printer.
- Do you still have the CD for the HP Solution Center? Did you try to delete and uninstall everything and start fresh?
- I found a link that has a list of Compatible Software and Drivers.
Hopefully one of these will work.
03-30-2010 07:39 AM
Double-checking the "Printing Preferences" (which strangely have no name on the Mac) before printing a file has to-date solved the major problem I was having with print quality. The biggest remaining problem is the lack of an HP Printer Toolbox.
The latest Adobe Flash Player (v.10) is incompatible with OS 10.3.9, so I don't have it, just its predecessor. How could this be related to my lack of a Printer Toolbox? Does the Toolbox have to access the web every time it's used?
Th Software and Drivers set I downloaded before contacting you was found on the exact page you suggest -- the only Photosmart set listed for OS 10.3.9. I didn't uninstall the software/drivers that came with the printer first. IIRC this step wasn't recommended -- and remember, this is a Mac, not a PC.
I seem to be up against a compatibility problem. Could you plese check this out with a Mac person? I bought this printer model specifically because its literature said it was compatible with OS 10.3.9, and I can't upgrade the OS on my otherwise-perfect eMac because of its processor.
03-30-2010 04:01 PM
My problem has just turned from irritating to serious. The paper preference on all of my Excel files has reverted to photo paper. The inkjet paper option is grayed out. So I cannot print any Excel files without the original problem (red-brown printout) returning.
Please find a Mac expert that can tell me what is going on. The software that came with the printer is version 9.6. The program on the web, which I downloaded, is version 9.7.1, which should be better, right? But perhaps version 9.7.1 is "less compatible" with my OS, 10.3.9, than version 9.6.
I'm ready to "uninstall" all the HP software (there's a program for that, even tho Macs shouldn't need it) and reinstall. But which version should I install? I could really use some expert advice.