horizontal lines on brand new 6500a

[Joannet33]

I replaced my workhorse 722c because of horizontal lines on pictures (and violet text)

Well on my brand new 6500a, 3/4 down the page on my first color print  the horizontal lines totally hid the picture (on the left side). When I looked closer at the rest of the page I also saw horizontal lines. Since it is NEW!!! I have not used it that much. But I did make ONE color copy and it was beautiful.  I called the store, and they said to contact you. As far as I am concerned it is BAD, and needs to be replaced. I do have 2 year warrenty on it.

What is your take.

[-JohnB-]

hi there joannet33,

Sorry to hear you are having this issue. I found this article with troubleshooting for vertical and horizontall lines. Try the steps outlined and let us know if it helps. 

Best of Luck!

[JustinNS]

Hi

I sincerely apologize for the inconvenience caused to you

if you still face the same issue, please perform the below step on the printer touch screen

Touch the little home icon from left side top of printer touch screen

please check for U turn or Reverse arrow key on the left side bottom of printer touch screen which is invisible

>>touch the Reverse or u turn arrow key for 4 times, you will see Support Menu open-- touch Support -- use the arrow key to select Reset Menu -- touch OK -- Use the arrow key to select Partial Reset -- touch OK
printer will turn OFF Automatically

Please turn ON The printer -- select English Language and USA Country  continue with the process, select Setup wireless if you get the prompt and you use the printer in wireless network